Customer Service Representative - Collections

Bass & Associates P.C.; Tucson (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid vacation and sick time

10 paid holidays

Career growth opportunities

Professional work environment

Incentive opportunities

Job summary

Bass & Associates, P.C. is seeking a Customer Service Representative – Collections to work with borrowers on repayment plans and resolve defaulted accounts in compliance with federal and state laws. The role emphasizes excellent customer service and adherence to quality standards for both inbound and outbound calls.

The CSR will update borrower information, perform skip trace as needed, and maintain accurate records while collaborating with attorneys. This full-time position is based at our Ft.

Qualifications

• HS/GED diploma required
• Minimum 1 year of collections or related experience
• Working knowledge of Microsoft Office and Internet software

Responsibilities

• Handle inbound/outbound calls with borrowers to arrange payment plans
• Update demographic and financial information on accounts
• Gather information to resolve outstanding balances professionally
• Communicate clearly with borrowers and attorneys
• Perform skip trace to locate borrowers as needed
• Maintain thorough records of actions on accounts
• Follow applicable laws, policies, and procedures
• Follow up to ensure payment arrangements are kept

Skills

Clear communication

Active listening

Multitasking

Attention to detail

Organization

Time management

Team player

MS Office proficiency

Internet navigation

Education

HS/GED diploma

Tools

Microsoft Office

Internet

Job description

Customer Service Representative - Collections

About the Organization Bass & Associates, P.C. offers talented and motivated people the opportunity to do the best work of their lives in a dynamic company. We are a law firm that offers comprehensive, fully-coordinated debt recovery services to clients in the credit-granting industries. Our clients are provided with professional portfolio management for commercial and consumer debt, including collections, bankruptcy, litigation, probate services, and government services.

Job Description

The Customer Service Representative – Collections (CSR) works cooperatively with borrowers to establish repayment arrangements and resolving defaulted accounts in accordance with all applicable Federal and State laws and company policies. The CSR will be expected to provide exceptional customer service while adhering to quality expectations for inbound and outbound customer interactions.

Qualification Requirements

• Education Requirement: HS/GED diploma
• Related Experience: Minimum of 1 year of collections or related experience
• Computer Equipment and Software Requirements: Working knowledge of Microsoft Office and Internet software.

Essential Functions

• Working with borrowers via inbound and outbound calls to negotiate and arrange payment plans for defaulted accounts
• Update borrowers’ demographic and financial information on each call
• Actively listen and inquire from borrowers to gather information to assist in resolving the outstanding balance of the account in a positive and productive manner
• Provide clear, concise, and professional communication with all borrowers and attorneys
• Conduct skip trace work to locate and/or verify borrower contact as necessary
• Maintain accurate and thorough records regarding actions taken on accounts
• Follow guidelines set forth in federal, state or other governing body in addition to all guidelines set forth by other governing agencies
• Follow up on accounts to ensure activities and payment arrangements are maintained
• Conform with and abide by all regulations, policies, work procedures, and instructions to perform any other job-related duties requested by any person authorized to give instructions or assignments

Location Ft. Lowell

Position Customer Service Representative - Collections

Position Requirements

Skills/Requirements

• Ability to speak clearly, excellent listening skills, empathy, attention to detail, and confident demeanor
• Strong computer and multi-tasking skills
• Excellent written and verbal communications skills
• Dependability and attention to detail
• Strong organizational skills
• Ability to prioritize and manage time
• Must be able to work well independently and as a team member
• Working knowledge of Microsoft Office, Word, Excel and the internet
• Ability to operate standard office equipment, including but not limited to, computers, telephone systems, copiers and fax machines
• Ability to learn in-house software

Other Work Requirements

• Various work shifts available including early morning and evenings. Required to work every other Saturday 8-noon.
• Must be able to pass a drug and alcohol test.
• Must be able to pass acriminal background check.

We Offer

• Medical, dental, vision,life insurance, short-term disability, long-term disability, accident insurance, and critical-illness Insurance
• Vacation and paid sick time
• 10 paid holidays
• Career growth opportunities
• Professional work environment
• Incentive opportunities

Bass & Associates, P.C. is an Equal Opportunity Employer. We will recruit, hire, train and promote the best-qualified person for all jobs without regard to race, color, ethnicity, ancestry, national origin, citizenship, religion, sex (including gender, pregnancy, childbirth, related medical conditions, sex or gender stereotypes), sexual orientation, gender identity or expression, veteran status, disability (physical or mental), genetic information, age (40 or over), marital status, or any other protected category under applicable federal, state or local laws.

Full-Time/Part-Time Full-Time

Pay range Starting at $17.00/hr

Hiring Manager(s) Janet Morris

Category Credit and Collection

EOE Statement Bass & Associates, P.C. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

This position is currently accepting applications.