Collections Coordinator: Drive Cash Flow & Debt Recovery

ADP, Inc.; Santa Fe Springs (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

ADP, Inc. in Santa Fe Springs, CA is seeking a Collections Coordinator to manage accounts receivable, communicate with clients to resolve payment issues, and support cash flow initiatives.

You will monitor overdue accounts, maintain accurate records, and collaborate with sales, finance, and customer service to reduce bad debt while upholding professional client relationships. This role requires strong Excel skills, familiarity with accounting software, and the ability to negotiate payment plans.

Qualifications

• 1-2 years of experience in collections or accounts receivable.
• Proficiency with Microsoft Office, especially Excel, and familiarity with accounting software.
• Strong communication skills, verbal and written, with customers.

Responsibilities

• Monitor and manage overdue accounts to ensure timely collections.
• Communicate with customers via phone, email, and written correspondence to resolve billing disputes and negotiate payment plans.
• Maintain accurate records of collection activities and customer interactions in financial systems.
• Collaborate with sales, customer service, and finance to address discrepancies and improve processes.
• Prepare regular reports on collection status and recovery efforts.

Skills

Communication skills

Excel proficiency

Accounts receivable

Financial analysis

Negotiation

Organizational skills

CRM/ERP familiarity

Attention to detail

Education

High school diploma

Associate or Bachelor’s in finance/business

Tools

Excel

Accounting software

CRM/ERP systems (Salesforce, SAP)

Job description

ADP, Inc. in Santa Fe Springs, CA is seeking a Collections Coordinator to manage accounts receivable, communicate with clients to resolve payment issues, and support cash flow initiatives.

You will monitor overdue accounts, maintain accurate records, and collaborate with sales, finance, and customer service to reduce bad debt while upholding professional client relationships. This role requires strong Excel skills, familiarity with accounting software, and the ability to negotiate payment plans.