Collections Coordinator

Socket.dev; Piscataway Township (NJ); On-site; USD 73,638,000 - 86,679,000; Full time

Job summary

Socket.dev is seeking a Collections Coordinator to monitor accounts receivable and pursue past-due balances. This onsite role is located in Piscataway, NJ, with an hourly pay range of $25.72–$30.25.

You will manage AR aging, contact customers, negotiate payment plans, and document all actions in our system. Applicants should have 2+ years of AR/collections experience, strong negotiation and data-entry skills, and proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• 2+ years in collections/AR or related office accounting.
• Strong negotiation and conflict resolution skills.
• Attention to data entry with accuracy.
• Ability to manage high volumes and meet deadlines.

Responsibilities

• Monitor AR aging reports and follow up on overdue accounts.
• Contact customers regarding past-due invoices.
• Negotiate payment plans when needed.
• Escalate delinquent accounts to management or agencies.
• Document collection efforts in the system.
• Prepare reports on Days Sales Outstanding and past-due percentages.
• Provide excellent service to vendors and colleagues.
• Assist with general office tasks as needed.

Skills

Negotiation

Conflict resolution

Data entry

Attention to detail

Time management

Organizational skills

Analytical thinking

Team player

Adaptability

Education

Highschool diploma or equivalent

Tools

Microsoft Office

ERP software

Accounting software

Job description

The Collections Coordinator’s primary focus is to monitor accounts receivable and pursue past-due balances.

Essential Duties and Responsibilities

• Monitor AR aging reports and follow up on overdue accounts
• Contact customers regarding past-due invoices
• Negotiate payment plans when needed
• Escalate delinquent accounts to management or collections agencies
• Document collection efforts in system
• Follow and suggest updates to internal operating procedures (IOPs) for AR functions.
• Maintain accurate documentation and notes in AR systems
• Act as a backup for daily customer payment application to ensure continuity of operations.
• Prepare and provide reports and updates Days Sales Outstanding, percent past due, collection effectiveness, etc. to management as required.
• Provide excellent service to vendors and colleagues, ensuring accuracy and professionalism
• Perform general office work as needed, including but not limited to answering phone calls, operating general office equipment (computer, scanner, fax)
• Other duties as assigned

Requirements

Qualifications & Skill Requirements

• Highschool diploma or equivalent required, further education or training a plus
• 2+ years of collections/accounts receivable or related office/accounting experience preferred
• Experience in negotiation, conflict resolution
• Strong data entry skills with high attention to detail and accuracy
• Ability to manage high volumes of work while meeting deadlines
• Proficiency with Microsoft Office (Excel, Word, Outlook); experience with ERP or accounting software a plus

Key Competencies

• Customer service orientation when working with vendors and colleagues
• Accuracy and attention to detail
• Strong organizational and time management skills
• Analytical thinking and problem-solving ability
• Team-oriented with a positive and professional attitude
• Desire and drive to learn and grow
• Understanding and responsive to situations that require a sense of urgency
• Consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Loyal and dedicated to the success of colleagues and team members
• Optimistic toward all activities, able to transmit this optimism to others
• Adaptive to ICAT’s core values

Location: Onsite in Piscataway, NJ

Hourly Rate Range: $25.72 - $30.25