Collections Coordinator

ICAT LOGISTICS INC; Piscataway Township (NJ); On-site; USD 35,000 - 42,000; Full time

Job summary

ICAT LOGISTICS INC is seeking a Collections Coordinator to monitor accounts receivable and pursue past-due balances. The role emphasizes negotiation with customers and maintaining accurate AR documentation.

Located onsite in Piscataway, NJ, the position offers an hourly rate range of $25.72–$30.25. Candidates should have 2+ years in AR/collections, strong data entry, and proficiency with Microsoft Office; ERP experience is a plus.

Qualifications

• High school diploma or equivalent; college education is a plus.
• 2+ years in collections/AR or related accounting experience.
• Strong negotiation and conflict resolution abilities.
• Excellent data entry with high accuracy.
• Proficient in Microsoft Office; ERP/accounting software experience a plus.

Responsibilities

• Monitor AR aging reports and follow up on overdue accounts.
• Contact customers regarding past-due invoices.
• Negotiate payment plans when needed.
• Escalate delinquent accounts to management or collections agencies.
• Document collection efforts in system.
• Follow and suggest updates to internal operating procedures (IOPs) for AR functions.
• Maintain accurate documentation and notes in AR systems.
• Act as a backup for daily customer payment application to ensure continuity of operations.
• Prepare and provide reports on Days Sales Outstanding, percent past due, collection effectiveness, etc. to management as required.
• Provide excellent service to vendors and colleagues, ensuring accuracy and professionalism.
• Perform general office work as needed, including answering calls and operating office equipment.
• Other duties as assigned.

Skills

Data entry

Attention to detail

Time management

Negotiation

ERP experience

Microsoft Office

Education

High school diploma or equivalent

Tools

ERP or accounting software

Job description

Description

The Collections Coordinator’s primary focus is to monitor accounts receivable and pursue past-due balances.

Essential Duties and Responsibilities

• Monitor AR aging reports and follow up on overdue accounts
• Contact customers regarding past-due invoices
• Negotiate payment plans when needed
• Escalate delinquent accounts to management or collections agencies
• Document collection efforts in system
• Follow and suggest updates to internal operating procedures (IOPs) for AR functions.
• Maintain accurate documentation and notes in AR systems
• Act as a backup for daily customer payment application to ensure continuity of operations.
• Prepare and provide reports and updates Days Sales Outstanding, percent past due, collection effectiveness, etc. to management as required.
• Provide excellent service to vendors and colleagues, ensuring accuracy and professionalism
• Perform general office work as needed, including but not limited to answering phone calls, operating general office equipment (computer, scanner, fax)
• Other duties as assigned

Requirements

Qualifications & Skill Requirements

• Highschool diploma or equivalent required, further education or training a plus
• 2+ years of collections/accounts receivable or related office/accounting experience preferred
• Experience in negotiation, conflict resolution
• Strong data entry skills with high attention to detail and accuracy
• Ability to manage high volumes of work while meeting deadlines
• Proficiency with Microsoft Office (Excel, Word, Outlook); experience with ERP or accounting software a plus

Key Competencies

• Customer service orientation when working with vendors and colleagues
• Accuracy and attention to detail
• Strong organizational and time management skills
• Analytical thinking and problem-solving ability
• Team-oriented with a positive and professional attitude
• Desire and drive to learn and grow
• Understanding and responsive to situations that require a sense of urgency
• Consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Loyal and dedicated to the success of colleagues and team members
• Optimistic toward all activities, able to transmit this optimism to others
• Adaptive to ICAT’s core values

Location: Onsite in Piscataway, NJ

Hourly Rate Range: $25.72 - $30.25