Collections Specialist

LHH Recruitment Solutions; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

LHH Recruitment Solutions in Charlotte, NC seeks a Collections Specialist to manage receivables, contact customers on past-due balances, and resolve payment issues to support cash flow.

The role emphasizes accuracy, communication, and collaboration across departments to maintain positive client relationships and ensure timely payments.

Qualifications

• 2+ years of collections, accounts receivable, or related accounting experience.
• Strong communication and customer service skills.
• Proficiency with Microsoft Excel and accounting/ERP systems.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Contact customers regarding outstanding invoices and past-due balances via phone and email.
• Research and resolve billing discrepancies, payment issues, and account disputes.
• Maintain accurate records of collection activities and customer communications.
• Collaborate with internal departments to resolve account-related concerns.
• Reconcile customer accounts and apply payments as needed.
• Monitor aging reports and prioritize collection efforts.
• Negotiate payment arrangements when appropriate.
• Prepare reports related to collection activities and account status.
• Ensure compliance with company policies and collection procedures.

Skills

Collections experience

Customer service

Communication skills

Excel

ERP systems

Education

Associate's degree in Accounting

Bachelor's degree in Accounting

Tools

SAP

Oracle

NetSuite

Job description

We are seeking a detail-oriented and customer-focused Collections Specialist for a temp-to-hire opportunity with a growing organization in South Charlotte. This role is responsible for managing outstanding receivables, contacting customers regarding past-due balances, resolving payment issues, and maintaining positive client relationships while supporting the overall cash flow of the business.

Key Responsibilities

• Contact customers regarding outstanding invoices and past-due balances via phone and email.
• Research and resolve billing discrepancies, payment issues, and account disputes.
• Maintain accurate records of collection activities and customer communications.
• Collaborate with internal departments to resolve account-related concerns.
• Reconcile customer accounts and apply payments as needed.
• Monitor aging reports and prioritize collection efforts.
• Negotiate payment arrangements when appropriate.
• Prepare reports related to collection activities and account status.
• Ensure compliance with company policies and collection procedures.

Qualifications

• 2+ years of collections, accounts receivable, or related accounting experience.
• Strong communication and customer service skills.
• Ability to handle difficult conversations professionally and diplomatically.
• Proficiency with Microsoft Excel and accounting/ERP systems.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage multiple priorities.

Preferred Qualifications

• Experience in a high-volume B2B collections environment.
• Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field.
• Experience with ERP systems such as SAP, Oracle, NetSuite, or similar platforms.