Collections Call Center Manager

Mandarich Law Group; Woodland, Northern (CA, KY); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical and Dental coverage

401K with company match

PTO

Paid Parental Leave

Paid Holidays

Job summary

Mandarich Law Group in Woodland Hills, CA is seeking a Call Center Manager with 3–5 years of call center or collections experience to lead our collections team. You will manage a team of collections specialists, ensure targets are met, and provide regular coaching while ensuring compliance with regulations governing collections activities.

Benefits include a competitive base salary ($65K–$80K DOE), monthly bonus plan, medical and dental coverage, 401K with company match, PTO, parental leave, and

Qualifications

• 3+ years supervisory experience in collections or call center.
• Strong telephone communication and negotiation abilities.
• Ability to oversee the collections team and ensure they are meeting set goals and targets.
• Ability to ensure compliance with relevant regulations governing collections.
• Proficiency in Spanish is not required but extremely helpful.

Responsibilities

• Manage a team of collections specialists.
• Ensure the team meets set goals and targets.
• Provide regular feedback and coaching to improve performance.
• Oversee compliance with applicable laws and regulations.

Skills

Call center management

Supervisory experience

Collections experience

Negotiation

Job description

Mandarich Law Group is one of the country's leading creditor's right law firms with offices in CA, IL, NY, NV, OH, GA, MI and FL. We are seeking a Call Center Manager with three to five years’ call center or collections experience for our Woodland Hills, CA office.

The Collections Call CenterManager is responsible foran managing a team of collections specialists and ensuring they meet set goals and targets. Hours for this position are Monday through Friday 8a – 5pm with variances as needed.

• At least 3 years supervisory experience in collections or call center environment preferred
• Strong telephone communication and negotiation abilities
• Ability to oversee the collections teamand ensure they are meeting setgoals and targets
• Ability to ensure compliance with relevantregulations and laws governing collections efforts
• regular feedback andcoaching to collection specialiststo improve performance
  Proficiency in Spanish is not required by extremely helpful
• Ability to analyze data and identifytrends to improve collectionsefforts
• Knowledge of relevant regulationsand compliance requirementspreferred
  

• Competitive Base Salary and monthly bonus plan ($65K - $80K DOE)
• Medical and Dental coverage; 401K plan with company match
• PTO
• Paid Parental Leave
• Paid Holidays