Collections Associate

Manpower Group (USA); New York (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

Manpower Group (USA) is seeking a Collections Associate for a leading financial services client in New York, NY. The role focuses on managing outstanding receivables and coordinating with the finance team to resolve discrepancies.

The candidate should have 2-3 years in collections, a high school diploma (associate's or bachelor's preferred), and strong communication and negotiation skills. The position offers a daytime schedule, standard weekday hours, and a pathway to professional growth within

Qualifications

• 2-3 years of experience in a collections role or related field.
• Strong communication and negotiation skills.
• Proficiency in accounting software and Microsoft Office Suite.

Responsibilities

• Manage and collect outstanding accounts receivable from service customers via phone, email, and mail.
• Monitor accounts daily to identify overdue payments and take collection actions.
• Collaborate with finance and branch personnel to reconcile accounts and resolve discrepancies.
• Maintain detailed records of collection activities and ensure contact information accuracy.
• Prepare and present regular reports on collection activities and account statuses.

Skills

Communication skills

Negotiation skills

Problem-solving abilities

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Finance, Accounting, or Business

Tools

Excel

Word

Outlook

Job description

Our client, a leader in financial services, is seeking a Collections Associate to join their team. As a Collections Associate, you will be part of the Collections Department supporting the finance team. The ideal candidate will have strong communication skills, problem-solving abilities, and a professional demeanor which will align successfully in the organization.

Job Title: Collections Associate

Location: New York, NY

Pay Range: $25 - $28/hr

Shift: 8:00AM - 5:00PM, Monday through Friday

What's the Job?

• Manage and collect outstanding accounts receivables from service customers through phone, email, and mail communications.
• Monitor accounts daily to identify overdue payments and take appropriate collection actions.
• Collaborate with the finance team and branch personnel to reconcile accounts and resolve discrepancies.
• Maintain detailed records of collection activities and ensure contact information accuracy.
• Prepare and present regular reports on collection activities and account statuses.

What's Needed?

• Minimum of 2-3 years of experience in a collections role or a related field.
• High school diploma or equivalent required; an Associate's or Bachelor's degree in Finance, Accounting, Business Administration, or a related field is preferred.
• Strong communication and negotiation skills.
• Proficiency in accounting software and Microsoft Office Suite (Excel, Word, Outlook).
• Knowledge of relevant laws and regulations related to debt collection.

What's in it for me?

• Opportunity to develop your career within a dynamic organization.
• Engage in meaningful work that impacts the company's financial health.
• Work in a supportive and inclusive environment that values diversity.
• Gain valuable experience in financial collections and customer service.
• Be part of a team committed to professional growth and success.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)