Collections Asset Research Specialist

Zwicker & Associates, P.C.; Hebron Estates (KY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Long-term disability

Life insurance

Paid time off

Paid holidays

401(k) with match

Job summary

Zwicker & Associates, P.C. is seeking a detail‑oriented Collection Support Specialist to locate consumers and verify addresses, employment, and assets to support our nationwide collection and litigation efforts. The role requires researching credit reports, public records, and internal notes, with clear documentation to ensure FDCPA compliance.

The base hourly rate is $17.00–$18.00. This is a full‑time, benefits‑eligible position.

Qualifications

• Strong internet research and investigative skills.
• Ability to analyze information and make sound decisions.
• Clear written and verbal communication.
• Compliance-focused mindset with understanding of FDCPA requirements.
• High attention to detail and accuracy in documentation.
• Excellent administrative and phone skills
• Be able to work in a fast-paced environment.

Responsibilities

• Locate consumers and verify current addresses using online tools, printed resources, and investigative research methods.
• Identify and confirm attachable assets, including employment, property ownership, bank accounts, and other sources eligible for garnishment or attachment.
• Request legal actions such as reissued complaints, property liens, wage garnishments, or bank attachments when appropriate.
• Review credit bureau trade lines to determine next steps when no attachable assets are found, including identifying creditors for subpoena requests.
• Verify phone calls and transfer confirmed contacts to the appropriate collection team.
• Maintain accurate, thorough documentation of all research and findings in the Firm’s case management system.
• Meet established performance metrics, including quality, volume, and monthly quotas.
• Adhering to all Firm policies and client guidelines/work standards
• All other duties as assigned

Skills

Research skills

Analytical thinking

Written and verbal communication

FDCPA compliance

Attention to detail

Administrative skills

Phone skills

Interpersonal skills

Tools

Excel

Job description

Zwicker & Associates, P.C. is seeking a detail‑oriented Collection Support Specialist to locate consumers and verify addresses, employment, and assets to support our nationwide collection and litigation efforts. The role requires researching credit reports, public records, and internal notes, with clear documentation to ensure FDCPA compliance.

The base hourly rate is $17.00–$18.00. This is a full‑time, benefits‑eligible position.