Call Center Debt Collector

Zwicker & Associates, P.C.; Tampa (FL); On-site; USD 25,485 - 27,552; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Paid time off

Job summary

A national creditor rights law firm is seeking a Collections Specialist to manage consumer delinquencies and facilitate repayment options. This is a full-time position offering paid onsite training, competitive pay of $18.50–$20.00 per hour, and benefits like health insurance and paid time off. Ideal candidates will have strong administrative and negotiation skills, with a focus on compliance and client satisfaction. The role requires excellent communication skills and the ability to flourish in a results-driven environment.

Qualifications

• Be able to operate a computer, phone, or equivalent device.
• Basic math and computer skills required.

Responsibilities

• Establish contact with consumers regarding delinquencies and repayment programs.
• Record detailed notes and update account information.
• Meet or exceed performance goals and objectives.
• Comply with company policies and FDCPA regulations.

Skills

Above-average administrative skills

Strong negotiation skills

Excellent communication skills

Well-organized, results-driven

Effective decision-making skills

Strong listening skills

Job description

Join to apply for the Collections Specialist role at Zwicker & Associates, P.C.

The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates, P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients’ interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, with offices across the United States.

Zwicker & Associates is currently seeking Debt Collectors to join our team. The role provides paid onsite training for three weeks, including weekly pay and monthly bonuses. The start date for the role is February 2nd. The pay rate is $18.50–$20.00 per hour, based on relevant experience, with uncapped bonus potential. The office is located at 14055 Riveredge Dr., Suite 400, Tampa, FL 33637, and the role is fully onsite for the first 90 days of employment, with potential flexibility afterward. The schedule is Monday – Friday, no weekends. Business hours run from 8 AM to 7 PM.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid time off

Responsibilities

• Establish contact with consumers to discuss delinquencies and ability/willingness to pay, and to identify the appropriate repayment programs/options available to them.
• Record accurate and detailed notes; update account status and card members’ information into the computer system.
• Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives.
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Comply with FDCPA and state consumer protection laws.
• Other duties as assigned.

Requirements

• Above-average administrative and phone skills.
• Debt collectors must have strong negotiation skills.
• Excellent communication skills.
• Well‑organized, results‑driven.
• Effective decision‑making skills.
• Strong listening, interpersonal, oral, and written communication skills.
• Basic math and computer skills, including completion of a standard assessment.
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing.
• Be able to operate a computer, phone, or equivalent device.
• Be able to complete a minimum of a 40‑hour flexible workweek schedule.
• Be able to read and comprehend position‑specific documents and correspondence.

Physical Qualifications

• Be able to lift five pounds or greater.
• Be able to sit 90% of the workday at times.
• Be able to bend at the waist and be mobile when needed.
• Be able to concentrate and use critical thinking.

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, and responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full‑time, full‑benefit position. The benefit package includes medical, vision, and dental insurance; long‑term disability insurance; life insurance; compensated time off; paid holidays; and a 401(k) with a match. No phone calls, no agencies; EOE, drug‑free workplace.

Please Review Our Applicant Privacy Notice: http://www.zwickerpc.com/job-applicant-privacy-notice/

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