Collections Specialist

Zwicker & Associates, P.C.; Andover (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Paid time off

Job summary

Zwicker & Associates, P.C. in Andover, MA is seeking Debt Collectors to join our team. The role offers paid onsite training for three weeks and a Monday–Friday schedule with no weekends.

Pay starts at $19.25–$21.00 per hour plus bonuses, including a $500 retention bonus after six months. Benefits include health, vision, dental, 401(k), and paid time off. Ideal candidates have strong communication, negotiation, and organizational skills and can meet performance goals.

Qualifications

• Above-average administrative and phone skills.
• Strong negotiation skills.
• Excellent communication skills.
• Well-organized and results-driven.
• Effective decision-making and problem-solving abilities.
• Proficiency with basic math and computer skills; able to pass required assessments.
• Able to communicate in writing and verbally.
• Able to work a minimum of 40 hours per week.

Responsibilities

• Establish contact with consumers to discuss delinquencies and repayment options.
• Record accurate notes and update account information in the system.
• Meet or exceed daily, weekly, and monthly performance goals.
• Comply with Zwicker & Associates, P.C. policies and procedures.
• Comply with FDCPA and state consumer protection laws.
• Other duties as assigned.

Skills

Administrative skills

Phone skills

Negotiation skills

Communication skills

Organizational skills

Tools

Computer

Job description

Description

The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients’ interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, with offices across the United States.

Zwicker & Associates is currently seeking Debt Collectors to join our team. The role provides paid onsite training for three weeks, including weekly pay and monthly bonuses. The pay rate is $19.25 - $21.00 per hour plus applicable bonus, depending on relevant experience, with uncapped bonus potential. We offer a $500 Retention Bonus for all new Collectors who remain actively employed with us for six months.

The office is located at 80 Minuteman Road, Andover, MA. The schedule is Monday - Friday, no weekends. Business hours run from 8 AM to 7 PM.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid time off

Responsibilities Of Debt Collectors

• Establish contact with consumers to discuss delinquencies and ability/willingness to pay, and to identify the appropriate repayment programs/options available to them.
• Record accurate and detailed notes; update account status and card members’ information into the computer system
• Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Comply with FDCPA and state consumer protection laws
• Other duties as assigned

Requirements

• Above-average administrative and phone skills
• Debt collectors must have strong negotiation skills
• Excellent communication skills
• Well-organized, results-driven
• Effective decision-making skills
• Strong listening, interpersonal, oral, and written communication skills
• Basic math and computer skills. You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing.
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule
• Be able to read and comprehend position-specific documents and correspondence

Physical Qualifications

• Be able to lift five pounds or greater
• Be able to sit 90% of the workday at times
• Be able to bend at the waist and be mobile when needed
• Be able to concentrate and use critical thinking

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance; long-term disability insurance; life insurance; compensated time off; paid holidays; and a 401 (k) with a match. No phone calls, no agencies; EOE, drug-free workplace.

Please Review Our Applicant Privacy Notice

http://www.zwickerpc.com/job-applicant-privacy-notice/

Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.