Collections Analyst - Bonus Eligible & Growth

cccis; Chicago Heights (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

401K Match

Paid time off

Annual bonus

Health insurance

Tuition Reimbursement

Wellness Programs

Stock Purchase Plan

Job summary

CCC Intelligent Solutions combines cloud‑based technology with a focus on the insurance economy. This role targets past due invoice collections for Insurance Services Group and requires coordination with Cash Application, Billing, and Account Management to minimize delays.

Strong Excel and accounting familiarity preferred. Ideal candidates bring 1–2 years in collections or customer service, with an associates degree, and a knack for problem solving, attention to detail, and customer focus.

Qualifications

• 2 years college associates degree preferred
• 1-2 years of experience in commercial collections and/or customer service
• Proficient in Excel/Microsoft Office
• Background in Accounting or Finance a plus
• Salesforce, Billing Platform, QuickBooks or Oracle experience a plus
• Interpersonal Communication, Priority Management, Problem Solving, Customer Focus
• Team Effectiveness, Commitment to Results, Attention to Detail, Adaptability

Responsibilities

• Responsible for collection of past due invoices for an assigned portfolio of accounts.
• Work closely with the Cash Application, Billing Departments and the Account Management Team to address any issues that may arise which cause delays in payment.
• Prepare and maintain weekly updates on large balance accounts.
• Prepare other daily, monthly and ad hoc reports as needed such as statements, aging, reconciliations, etc.
• Research and resolve requests from both external and internal customers as needed such as refunds, billing portal access/assistance, invoice copies, statements, etc.
• Process payments, refunds and reports in QuickBooks.
• Process credits as needed.

Skills

Interpersonal Communication

Priority Management

Problem Solving

Customer Focus

Team Effectiveness

Commitment to Results

Attention to Detail

Adaptability

Education

Associate's degree

Tools

Excel

Microsoft Office

Salesforce

Billing Platform

QuickBooks

Oracle

Job description

CCC Intelligent Solutions combines cloud‑based technology with a focus on the insurance economy. This role targets past due invoice collections for Insurance Services Group and requires coordination with Cash Application, Billing, and Account Management to minimize delays.

Strong Excel and accounting familiarity preferred. Ideal candidates bring 1–2 years in collections or customer service, with an associates degree, and a knack for problem solving, attention to detail, and customer focus.