Collections Analyst - Invoices & Payments (Bonus Eligible)

CCC Intelligent Solutions Inc.; Chicago (IL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

401K Match

Paid time off

Annual Incentive Plan

Performance Bonus

Comprehensive health insurance

Adoption Assistance

Tuition Reimbursement

Wellness Programs

Stock Purchase Plan options

Employee Resource Groups

Job summary

CCC Intelligent Solutions Inc. in Chicago is seeking a Collections Specialist to handle past-due invoices for Insurance Services Group customers, collaborating with Cash Application, Billing, and Account Management to resolve delays in payment.

Requires 1–2 years in commercial collections or customer service, strong Excel skills, and an associates degree preferred; Salesforce/QuickBooks knowledge is a plus. This role offers full-time employment in an on-site setting.

Qualifications

• 2 years college associates degree preferred
• 1-2 years of experience in commercial collections and/or customer service
• Proficient in Excel/Microsoft Office
• Background in Accounting or Finance a plus
• Salesforce, Billing Platform, QuickBooks or Oracle experience a plus
• Interpersonal Communication
• Priority Management
• Problem Solving
• Customer Focus
• Team Effectiveness
• Commitment to Results
• Attention to Detail
• Adaptability

Responsibilities

• Responsible for collection of past due invoices for an assigned portfolio of accounts.
• Work closely with the Cash Application, Billing Departments and the Account Management Team to address any issues that may arise which cause delays in payment.
• Prepare and maintain weekly updates on large balance accounts.
• Prepare other daily, monthly and ad hoc reports as needed such as statements, aging, reconciliations, etc.
• Research and resolve requests from both external and internal customers as needed such as refunds, billing portal access/assistance, invoice copies, statements, etc.
• Process payments, refunds and reports in QuickBooks.
• Process credits as needed.

Skills

Interpersonal Communication

Priority Management

Problem Solving

Customer Focus

Team Effectiveness

Commitment to Results

Attention to Detail

Adaptability

Education

Associate’s degree preferred

Tools

Excel

Microsoft Office

Salesforce

Billing Platform

QuickBooks

Oracle

Job description

CCC Intelligent Solutions Inc. in Chicago is seeking a Collections Specialist to handle past-due invoices for Insurance Services Group customers, collaborating with Cash Application, Billing, and Account Management to resolve delays in payment.

Requires 1–2 years in commercial collections or customer service, strong Excel skills, and an associates degree preferred; Salesforce/QuickBooks knowledge is a plus. This role offers full-time employment in an on-site setting.