Collections Analyst

cccis; Chicago Heights (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

401K Match

Paid time off

Annual bonus

Health insurance

Tuition Reimbursement

Wellness Programs

Stock Purchase Plan

Job summary

CCC Intelligent Solutions combines cloud‑based technology with a focus on the insurance economy. This role targets past due invoice collections for Insurance Services Group and requires coordination with Cash Application, Billing, and Account Management to minimize delays.

Strong Excel and accounting familiarity preferred. Ideal candidates bring 1–2 years in collections or customer service, with an associates degree, and a knack for problem solving, attention to detail, and customer focus.

Qualifications

• 2 years college associates degree preferred
• 1-2 years of experience in commercial collections and/or customer service
• Proficient in Excel/Microsoft Office
• Background in Accounting or Finance a plus
• Salesforce, Billing Platform, QuickBooks or Oracle experience a plus
• Interpersonal Communication, Priority Management, Problem Solving, Customer Focus
• Team Effectiveness, Commitment to Results, Attention to Detail, Adaptability

Responsibilities

• Responsible for collection of past due invoices for an assigned portfolio of accounts.
• Work closely with the Cash Application, Billing Departments and the Account Management Team to address any issues that may arise which cause delays in payment.
• Prepare and maintain weekly updates on large balance accounts.
• Prepare other daily, monthly and ad hoc reports as needed such as statements, aging, reconciliations, etc.
• Research and resolve requests from both external and internal customers as needed such as refunds, billing portal access/assistance, invoice copies, statements, etc.
• Process payments, refunds and reports in QuickBooks.
• Process credits as needed.

Skills

Interpersonal Communication

Priority Management

Problem Solving

Customer Focus

Team Effectiveness

Commitment to Results

Attention to Detail

Adaptability

Education

Associate's degree

Tools

Excel

Microsoft Office

Salesforce

Billing Platform

QuickBooks

Oracle

Job description

The hourly rate is:

$25.00 per hour

This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly.We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey.Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

This position is responsible for collection of past due invoices from Insurance Services Group customers.

Key Responsibilities:

• Responsible for collection of past due invoices for an assigned portfolio of accounts.

• Work closely with the Cash Application, Billing Departments and the Account Management Team to address any issues that may arise which cause delays in payment.
• Prepare and maintain weekly updates on large balance accounts.
• Prepare other daily, monthly and ad hoc reports as needed such as statements, aging, reconciliations, etc.
• Research and resolve requests from both external and internal customers as needed such as refunds, billing portal access/assistance, invoice copies, statements, etc.
• Process payments, refunds and reports in QuickBooks.
• Process credits as needed.

Requirements:

• 2 years college associates degree preferred
• 1-2 years of experience in commercial collections and/or customer service
• Proficient in Excel/Microsoft Office
• Background in Accounting or Finance a plus
• Salesforce, Billing Platform, QuickBooks or Oracle experience a plus
• Interpersonal Communication
• Priority Management
• Problem Solving
• Customer Focus
• Team Effectiveness
• Commitment to Results
• Attention to Detail
• Adaptability

Interview Policy & Privacy Notice:

A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.

About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact [phone].