Collections Analyst Associate - Multi-Product Fintech

Cypress HCM; Utah; On-site; USD 29,000 - 33,000; Full time

Job summary

Cypress HCM is seeking an Associate Collections Analyst to join a fintech team in Utah. You will float across 8 products, providing flexible coverage and supporting collection efforts to maximize revenue. Training will build fluency across products, after which you’ll autonomously shift to where work is needed most.

The ideal candidate has 1–2+ years in collections, strong analytical skills, and a customer‑centric mindset. Expect a fast paced, collaborative environment with data‑driven targets.

Qualifications

• 1-2+ years of direct collections experience preferably in ecommerce, payments, financial service or a similar industry.
• Ability to learn, adapt and train on new processes; touches 8 products, adaptability is essential
• Comfort with a highly variable day-to-day, shifting between products and case types based on team needs
• Logical and rational thinker with demonstrated data analysis and investigative skills
• Excellent organizational and time management skills; must balance multiple tasks simultaneously
• Strong interpersonal and decision-making skills with ability to resolve conflicts in a dynamic organization
• Nice to have knowledge of payment processing methods including ACH, check, digital wallet, international payments, virtual and credit cards

Responsibilities

• Provide flexible support across our full suite of 8 products and queues.
• Assist with case influxes, backup coverage, and reinforcing collection efforts.
• Contribute to optimizing collection processes and meeting financial targets

Skills

Collections experience

Customer-centric mindset

Data analysis

Time management

Interpersonal skills

Adaptability

Organizational skills

Job description

Cypress HCM is seeking an Associate Collections Analyst to join a fintech team in Utah. You will float across 8 products, providing flexible coverage and supporting collection efforts to maximize revenue. Training will build fluency across products, after which you’ll autonomously shift to where work is needed most.

The ideal candidate has 1–2+ years in collections, strong analytical skills, and a customer‑centric mindset. Expect a fast paced, collaborative environment with data‑driven targets.