Collections Analyst

TouchTunes; Schaumburg (IL); Hybrid; USD 52,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Collections Analyst to join their dynamic finance team. In this role, you will leverage your analytical skills to manage customer accounts, resolve discrepancies, and foster strong relationships with clients. The company values open communication and collaboration, providing a hybrid work environment that balances remote and in-office work. This position offers an exciting opportunity to contribute to innovative projects in the entertainment sector while enjoying comprehensive benefits and professional development resources.

Benefits

Hybrid Work Environment

Annual Performance Bonus

401k Matching

Comprehensive Health Insurance

Unlimited Sick Days

Tuition Reimbursement

Peer Mentorship

Telemedicine Access

Lifestyle Spending Account

Inclusive Workplace

Qualifications

• 2+ years of experience in a related business role.
• Strong written and verbal communication skills.
• Ability to work independently and in a team.

Responsibilities

• Manage customer accounts and resolve discrepancies.
• Communicate with customers regarding amounts due.
• Analyze assigned customer portfolio and process aging reports.

Skills

Analytical Skills

Customer Service

Problem Solving

Communication Skills

Education

High School Diploma

Tools

Microsoft Suite

ERP Systems

Job description

Join to apply for the Collections Analyst role at TouchTunes

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Join to apply for the Collections Analyst role at TouchTunes

This range is provided by TouchTunes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$52,000.00/yr - $60,000.00/yr

Location: Schaumburg, IL (currently hybrid with up to 50% remote)

Your mission in the finance team:

At Touch T unes, your work matters.

We’re seeking a customer-focused and detailed Collections Analyst to join our Accounts Receivable team!

In this fast-paced and collaborative environment, you will use your sharp analytical skills to solve problems and build strong, trusted relationships with our customers. If you enjoy a role where your attention to detail and customer service skills can truly shine, this is the opportunity for you!

Your day-to-day:

• Manage designated customer account s base d on territories and resolve any discrepancies
• Communicate with customers by phone and/ or e-mail regarding amounts due or past due and note results.
• Research and handle any billing discrepancies and disputes
• Process aging report and analyze assigned customer portfolio
• Perform account/payment reconciliation
• Resolve collection issues through payment agreement with customers
• Establish strong customer relationships both internal and external
• Prepare credit memos as needed
• Apply or refund weekly or monthly credits to customer s’/operators’ a ccounts
• Update credit card spreadsheet for AR to process
• Prepare weekly debits to operators accounts
• Additional duties as assigned
  
  

Your profile:

• High School diploma required
• 2+ years of related business experience
• Prior experience using report functions of company-wide ERP
• Proficient with Microsoft Suite, including MS Excel
• Strong written and verbal communication skills
• Lead by example and exemplifies the company’s core valves and behaviors
• Problem solving skills
• Ability to work independently and in a team
• Customer service oriented
• Ability to quickly transition from one task to another
  
  

What’s in it for you:

At TouchTunes, your work impacts our customers as part of interesting projects that transform the in-venue entertainment industry. We foster open communication and collaboration across all levels, with approachable leaders that value all voices and empower you to excel and innovate. Our team thrives in an environment where fun meets hard work , and everyone is encouraged to be their authentic selves.

Work Requirements:

• Deductive Reasoning — the ability to apply general rules to specific problems to produce answers that make sense.
• Written Comprehension — the ability to read and understand information and ideas presented in writing.
• Inductive Reasoning — the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Oral Comprehension — the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — the ability to communicate information and ideas in speaking so others will understand.
• Ability to perform primarily sedentary work, frequently using a computer (visual acuity, fine motor skills) and telephone (talking/hearing).
• Must be authorized to work in the United States.
  
  

Our Perks and Benefits:

Hybrid Work Environment: Hybrid schedule with 50% work-from-home and in-office time, with the ability to work anywhere in the world for up to 2 months per year.

Financial Wellness: Annual performance bonus, long-term company bonus, 401k matching, life insurance.

Comprehensive Benefits: Competitive health insurance and disability coverage, a Lifestyle Spending Account, access to telemedicine, and an unlimited sick days policy.

Professional Development: Continuous hands-on learning with access to e-learning platform, tuition reimbursement, and peer mentorship.

Accessibility: An inclusive workplace designed to accommodate people with disabilities.

At TouchTunes, the world’s largest in-venue interactive music and entertainment platform, we’re all about sparking joy and human connection. That moment in a bar where someone at the next table cues the jukebox to play your favorite song? That’s what we do – our platform plays millions of songs daily – but we’re also so much more ! We just bought the largest soft-tipped darts business in the United States, we’re reinventing our mobile app for launch later this year, and we’re operating nearly 100,000 connected devices across North America and Europe. We’re innovators, strategic thinkers, people making the future possible today – and what a great time to join our team.

We are a proud ally of QueerTech and DiversityJobs .

TouchTunes is an Equal Employment Opportunity / Affirmative Action employer. We provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Apply Now

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Entertainment Providers

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