Collections Analyst

Choice Hotels; North Bethesda (MD); Hybrid; USD 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a Collections Analyst to join their dynamic Collections Department. This role is pivotal in recovering overdue payments, engaging with franchisees to resolve payment issues, and maintaining accurate documentation. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication skills and attention to detail. Enjoy a hybrid work model at a state-of-the-art corporate headquarters, with competitive compensation and benefits. If you're self-motivated and ready to make an impact, this opportunity is for you!

Benefits

Medical coverage

Dental coverage

Vision coverage

Paid time-off

Employee recognition programs

Discounts at Choice hotels worldwide

Qualifications

• 1-3 years experience in high volume corporate collections.
• Knowledge of billing and collections procedures is essential.
• Bilingual Spanish skills preferred for effective communication.

Responsibilities

• Handle 30+ outbound and inbound collection calls daily.
• Maintain notes of collection activities in Peoplesoft.
• Recommend write-off of uncollectable receivables as needed.

Skills

High volume corporate collections

Billing and collections procedures

Excellent written and verbal communication

Bilingual Spanish communication

Attention to detail

Goal-oriented

Self-motivated

Ability to prioritize and manage responsibilities

Education

Associate degree

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Peoplesoft

Job description

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Collections Analyst in the Collections Department. The Collections Department is the team that recovers overdue payments on accounts, ultimately reducing the company’s DSO. As a key member of our Collections Department, you will contact delinquent franchisees to collect past due balances and discuss reasons and solutions for non-payment of accounts.

Are you self-motivated with the ability to work in a fast-paced environment? We invite you to apply today for our Collections Analyst role today and #MakeItYourChoice.

Your Responsibilities

+ Handle a high volume (30+ daily) outbound and inbound collection calls, challenge resolution, customer service issues

+ Address escalated customer collections issues

+ Maintain notes of collection activities in Peoplesoft

+ Maintain supporting documentation

+ Prepare, track and follow up on uncured Default Notices

+ Recommend Reservation Suspension on uncured Default Notices

+ Recommend termination of past due customers as applicable

+ Accountable for reduction in Aged Receivables and maintenance over DSO under 30 days

+ Recommend write-off of uncollectable receivables

+ Advise Cash Applications Team on proper application of payments as requested or as seen during daily workflow

+ Prepare documents such as ‘estimated fees’ or ‘incentive balances’

+ Reconcile customer accounts as they pertain to payment of outstanding balances that are due

+ Coordinate with relevant groups - billing, sales, legal, accounting, etc. to resolve customer queries/disputes etc.

+ Analyze collection process and make recommendations to manager where applicable

+ Evaluate AR and put into place action plan to prevent aging growth

+ Review aging and be able to explain reasons behind increasing or decreasing balances providing data to back up explanation

+ Perform other related duties as assigned/required

Your Experience, Skills & Competencies

+ 1-3 years high volume corporate collections

+ Associate or bachelor’s degree preferred

+ Knowledge of billing and collections procedures

+ Franchise industry collections experience preferred

+ Excellent written and verbal communication skills

+ Bilingual Spanish verbal and written communication skills preferred

+ Strong attention to detail, goal-oriented, and self-motivated

+ Ability to prioritize and manage multiple/competing responsibilities

+ Proficiency with Microsoft Word and Excel

+ Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity

Your Team

This is an individual contributor role that will report to the Collections Supervisor. You will have 3 peer teammates and collaborate with cross-functional departments on a regular basis.

Your Work Location As our Collections Analyst, you will be based in our beautiful, state-of-the-art worldwide corporate headquarters in North Bethesda, MD. Less than 15 miles from Washington, DC, we’re located one block away from the North Bethesda Metro station, with service on the Red Line and the MARC Brunswick line, easy access to I-270, and plenty of free parking provided by Choice Hotels. Right now, our associates in corporate headquarters are working in a hybrid environment, up to 4 days per week in the office and virtually from your home office the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.

Salary Range The salary range for this position is $50,000 - $60,000 annually. The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

+ Competitive compensation and benefits, including medical, dental, and vision coverage

+ Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance

+ Financial benefits for retirement and health savings

+ Employee recognition programs

+ Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest and most successful lodging franchisors in the world. Choice currently franchises more than 7,000 hotels, representing nearly 570,000 rooms, in more than 40 countries and territories. Ranging from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments, Choice-branded properties provide business and leisure travelers with a range of high-quality, high-value lodging options throughout the United States and internationally.At our worldwide corporate headquarters in Rockville, MD, and technology center in Scottsdale, AZ, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.

*** Please Note: This role is not eligible for sponsorship ***

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.