Collections Agent (Non-US)

Better Health; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Better Health is seeking a Collections Agent to join our Revenue Cycle team. You will contact members with outstanding balances, inactive accounts, and equipment not returned, following established collections workflows.

The ideal candidate communicates clearly by phone, documents every interaction, balances service with revenue recovery, and handles sensitive conversations professionally.

Qualifications

• Strong attention to detail and accurate documentation.
• Experience in collections, healthcare, billing or related roles preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Contact members with 61+ day balances to collect past-due amounts.
• Work assigned accounts following established collections workflow.
• Explain balances, payment expectations, and resolution options clearly.
• Escalate accounts when additional review is needed.
• Document every interaction, payment, and status in the system.
• Follow up on equipment returns and apply non-return charges as needed.

Skills

Phone etiquette

Verbal communication

Documentation

Outbound calling

Job description

• Better Health is looking for a Collections Agent to join our Revenue Cycle team. This role is responsible for contacting members regarding outstanding balances, inactive accounts, and equipment that has not been returned
• Collections & Account Resolution
• Contact members with 61+ day outstanding balances to resolve past-due accounts
• Work assigned accounts and follow the established collections workflow
• Contact members with inactive VR accounts, including members who have been inactive for 90+ days
• Follow up on Never Started / Need Return accounts and determine the appropriate next step
• Collect outstanding balances and process payments according to company procedures
• Explain balances, payment expectations, and available resolution options clearly and professionally
• Escalate accounts when additional review or assistance is required
• Equipment Returns
• Contact members regarding equipment that needs to be returned
• Explain return requirements and assist members through the return process
• Coordinate return-label requests when needed
• Follow up on equipment that has not been returned
• Apply the appropriate non-return charge when required under company policy
• Documentation & Account Management
• Accurately document every member interaction in the appropriate system
• Record call outcomes, payment information, return status, and next steps
• Maintain accurate account notes so other team members can easily understand the status of an account
• Update account statuses and tracking information as required
• Follow up on accounts according to assigned timelines
• Member Communication
• Make outbound calls to members regarding balances, payments, inactive services, and equipment returns
• Handle difficult or sensitive conversations professionally and empathetically
• Answer member questions and explain next steps clearly
• Maintain a professional and helpful tone while working toward resolution

The ideal candidate is comfortable speaking with members by phone, handling payment conversations professionally, documenting every interaction accurately, and following established collection and return processesThis position requires a strong attention to detail, persistence, and the ability to balance member service with revenue recoveryPrevious experience in collections, customer service, healthcare, billing, or a similar role preferredExcellent attention to detail and documentation skillsStrong verbal and written communication skillsComfortable making a high volume of outbound callsComfortable discussing balances and requesting payment from membersAble to handle difficult conversations professionallyStrong follow-through and ability to manage multiple systems