Collections Administrator

IICRC; Georgia; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

And more!

Job summary

SERVPRO Augusta is seeking a Collections Associate to monitor customer accounts, analyze financial statements, and develop strategies to mitigate risk for past-due balances. You will contact customers to collect overdue payments, negotiate payment plans, and coordinate with other departments to ensure policy compliance.

Strong communication and negotiation skills and knowledge of credit/risk management are essential.

Qualifications

• High school diploma/GED; associate or bachelor’s preferred.
• At least 1 year of management or supervisory experience.
• At least 3 years of high-volume collections experience.
• Excellent written and verbal communication skills.
• Exceptional organization and detail orientation.

Responsibilities

• Manage multiple accounts and prioritize tasks effectively.
• Develop and implement collections strategies.
• Meet or exceed collections targets.
• Analyze and interpret financial data.
• Collaborate with legal to resolve disputes.
• Demonstrate leadership and team management.
• Work independently and make autonomous decisions.
• Communicate clearly and negotiate with customers.

Skills

Collections

Credit risk

Negotiation

Communication

Analytical thinking

Education

High school diploma/GED

Associate or Bachelor's degree preferred

Job description

SERVPRO of Augusta is hiring a Collections associate.

Benefits

• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• And more!

As the Collection Associate, you will be responsible for monitoring and analyzing customer accounts and financial statements. Developing strategies to mitigate risk for past due bills owed to SERVPRO Augusta, contacting customers to collect overdue payments, and negotiating plans. You would also work closely with other departments to ensure that policies and procedures are followed. Excellent communication and negotiation skills are a must, as well as a strong understanding of credit /risk management.

Key Responsibilities

• Ability to manage multiple accounts and prioritize tasks effectively
• Experience in developing and implementing collections strategies
• Proven track record of meeting or exceeding collections targets
• Ability to analyze and interpret financial data
• Experience working with legal departments to resolve collections disputes
• Strong leadership and team management skills
• Ability to work independently and make decisions autonomously
• Excellent communication and negotiation skills

Position Requirements

High school diploma/GED; associate degree or bachelor’s degree preferred.

At least 1 year of management and/or supervisory experience

At least 3 years of high-volume collections experience

Excellent written and verbal communication skills

Exceptional organization and planning capabilities, strong attention to detail

Skills/Physical Demands/Competencies

This is a role in a very fast-paced office environment with deadlines . Must be comfortable dealing with adverse reactions from customers, lots of phone interaction and outbound calls.

Ability to successfully complete a background check subject to applicable law.

Compensation: $40,000.00 - $55,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.