Collections Specialist

IICRC; Georgia; On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Vision insurance

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Augusta is hiring a Collections Specialist to monitor and analyze customer accounts and financial statements, develop strategies to mitigate risk for past due bills, and contact customers to collect overdue payments.

You will work with other departments to ensure policy compliance, require excellent communication and negotiation skills, and have 3+ years in high-volume collections and credit/risk management. A high school diploma and supervisory experience preferred.

Qualifications

• High school diploma or GED required; higher degree preferred.
• Minimum 3 years in high-volume collections and credit/risk management.
• Excellent written and verbal communication; strong organizational skills.

Responsibilities

• Monitor and analyze customer accounts and financial statements.
• Develop strategies to mitigate risk for past due bills.
• Contact customers to collect overdue payments and negotiate plans.
• Collaborate with other departments to ensure policy compliance.
• Lead and influence stakeholders to meet collections targets.

Skills

Communication

Negotiation

Credit risk management

Financial analysis

Leadership

Independent decision-making

Account management

Education

High school diploma/GED

Associate or Bachelor's preferred

Tools

CRM software

Microsoft Excel

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Vision insurance

SERVPRO of Augusta is hiring a Collections Specialist.

Benefits

SERVPRO of Augusta offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• And more!

As the Collection Associate, you will be responsible for monitoring and analyzing customer accounts and financial statements. Developing strategies to mitigate risk for past due bills owed to SERVPRO Augusta, contacting customers to collect overdue payments, and negotiating plans. You would also work closely with other departments to ensure that policies and procedures are followed. Excellent communication and negotiation skills are a must, as well as a strong understanding of credit /risk management.

Key Responsibilities

• Ability to manage multiple accounts and prioritize tasks effectively
• Experience in developing and implementing collections strategies
• Proven track record of meeting or exceeding collections targets
• Ability to analyze and interpret financial data
• Experience working with legal departments to resolve collections disputes
• Strong leadership and team management skills
• Ability to work independently and make decisions autonomously
• Excellent communication and negotiation skills

Position Requirements

High school diploma/GED; associate degree or bachelor’s degree preferred.

At least 1 year of management and/or supervisory experience.

At least 3 years of high-volume collections experience.

Excellent written and verbal communication skills.

Exceptional organization and planning capabilities, strong attention to detail.

Skills/Physical Demands/Competencies

This is a role in a very fast-paced office environment with deadlines . Must be comfortable dealing with adverse reactions from customers, lots of phone interaction and outbound calls.

Ability to successfully complete a background check subject to applicable law.

Compensation

Compensation: $19.00 - $24.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.