Collections & Accounts Specialist

Garber Automotive Group; Saginaw (MI); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Medical plans

Dental plans

Vision plans

Life insurance

401K with match

Employee discounts

Zusammenfassung

Gateway Financial Services in Michigan, part of the Garber Automotive Group, is hiring for a Collections Specialist to manage an assigned portfolio, review accounts, and negotiate payment arrangements.

You will work with cross-functional teams, maintain accurate records, and ensure compliance with all laws while delivering exceptional customer service. This role offers opportunities for advancement, a supportive work environment, and competitive compensation.

Qualifikationen

• Exceptional customer service skills and strong written and verbal communication.
• General computer skills: word processing, e‑mail, and spreadsheets.
• Ability to handle stressful situations professionally.
• Strong math and financial understanding.
• Team player in a fast-paced environment.
• Maintain professionalism and confidentiality.

Aufgaben

• Manage an assigned portfolio with acceptable charge‑off rate.
• Review accounts and contact overdue borrowers to determine reasons.
• Negotiate payments and arrangements using negotiation skills.
• Collect relevant data to analyze history and plan actions.
• Support other customers and team members as needed.
• Resolve delinquencies per company guidelines.
• Maintain accurate records in collections systems.
• Interact with departments to maximize portfolio awareness.
• Review debtor files for collection needs and skip tracing.
• Request letters to encourage payment.
• Ensure work complies with policies and laws.
• Meet individual and department goals.

Kenntnisse

Customer service

Communication skills

Computer skills

Organizational skills

Time management

Team collaboration

Jobbeschreibung

Gateway Financial Services in Michigan, part of the Garber Automotive Group, is hiring for a Collections Specialist to manage an assigned portfolio, review accounts, and negotiate payment arrangements.

You will work with cross-functional teams, maintain accurate records, and ensure compliance with all laws while delivering exceptional customer service. This role offers opportunities for advancement, a supportive work environment, and competitive compensation.