Automotive Collections & Accounts Specialist

Fred Martin Auto Group; Norton, Barberton (OH, OH); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

401K Match

Paid Time Off

Vacation

Growth Opportunities

Promote From Within

Paid Training

Employee Vehicle Purchase

Long-Term Security

Wellness

Discounts

Cell Phone Discounts

Fitness Membership

Bonus Opportunities

Job summary

World Financial Services is hiring a customer account specialist. As a Customer Account Specialist, you will be integral in helping our customers achieve ownership of their Vehicles by providing individualized attention in managing a dedicated portfolio of customers.

Responsibilities include managing a portfolio, contacting customers to determine intent to pay, maintain relations while collecting delinquent balances, negotiating payments, and supporting the office team.

Qualifications

• Debt Collection Experience ( especially in Buy Here Pay Here, RENT TO OWN, or Cash Advance ) Preferred, but will train the right individual.
• Must have strong Customer service and communication skills
• Able to handle multiple tasks.
• Strong organizational skills.
• Team mentality, while at the same time striving to meet individual goals
• Valid Driver's License
• Ability to pass a drug screen and background check

Responsibilities

• Manage a portfolio of accounts, minimizing risk exposure by focusing on collections of automotive loans/leases
• Contact customers by phone and mail to determine intent to pay and ability to resolve delinquency
• Maintain good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the client and company
• Aid customers by offering solutions based on individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts
• Manage loss control activities such as collections, insurance, and repossessions
• Perform investigative activities to evaluate and determine the whereabouts of customers and/or collateral through database searches and system records
• Interact with clients in accordance with state and company guidelines while working in a fast-paced environment
• Accurately document each contact
• Meet or exceed the Company percentage for non Renewal’s
• Additionally, Customer Account Managers help support the overall needs of the Office by assisting other team members.

Job description

World Financial Services is hiring a customer account specialist. As a Customer Account Specialist, you will be integral in helping our customers achieve ownership of their Vehicles by providing individualized attention in managing a dedicated portfolio of customers.

Responsibilities include managing a portfolio, contacting customers to determine intent to pay, maintain relations while collecting delinquent balances, negotiating payments, and supporting the office team.