Account Services

Garber Automotive Group; Saginaw (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Medical plans

Dental plans

Vision plans

Life insurance

401K with match

Employee discounts

Job summary

Gateway Financial Services in Michigan, part of the Garber Automotive Group, is hiring for a Collections Specialist to manage an assigned portfolio, review accounts, and negotiate payment arrangements.

You will work with cross-functional teams, maintain accurate records, and ensure compliance with all laws while delivering exceptional customer service. This role offers opportunities for advancement, a supportive work environment, and competitive compensation.

Qualifications

• Exceptional customer service skills and strong written and verbal communication.
• General computer skills: word processing, e‑mail, and spreadsheets.
• Ability to handle stressful situations professionally.
• Strong math and financial understanding.
• Team player in a fast-paced environment.
• Maintain professionalism and confidentiality.

Responsibilities

• Manage an assigned portfolio with acceptable charge‑off rate.
• Review accounts and contact overdue borrowers to determine reasons.
• Negotiate payments and arrangements using negotiation skills.
• Collect relevant data to analyze history and plan actions.
• Support other customers and team members as needed.
• Resolve delinquencies per company guidelines.
• Maintain accurate records in collections systems.
• Interact with departments to maximize portfolio awareness.
• Review debtor files for collection needs and skip tracing.
• Request letters to encourage payment.
• Ensure work complies with policies and laws.
• Meet individual and department goals.

Skills

Customer service

Communication skills

Computer skills

Organizational skills

Time management

Team collaboration

Job description

Are you ready to begin a career that rewards outstanding performance? That will take you as far as your drive and ambition wants to go? Do you want to work for an award-winning business that values exceptional customer service as well as high-employee satisfaction? Then don’t look any further, because you’ve found just that with Gateway Financial Services.

Who are we?

Gateway Financial Solutions is a Michigan-based sub-prime lender and part of the Garber Automotive Group, which has been family-owned and operated since 1907. We have financed consumer auto loans since 1996 and specialize in auto loans for individuals with limited or challenged credit history. In 2011, we brought our product to the open market, allowing us to partner with exceptional dealerships that share our values. Currently, we have operations in 21 states and are continuing to expand with additional dealer partners, allowing us to provide more customers with greater financing options.

We strive to create a dynamic work environment, where people enjoy coming to work and building their careers. We recognize that the only unique asset a business has is its people, as only the best people make exceptional customer service happen.

Job Description

• Management of an assigned portfolio at an acceptable charge off percentage
• Review of accounts and establishing contact to determine reason for overdue payment
• Attempting to secure payment and/or arrangement using negotiation skills and other techniques
• Collect relevant account information to analyze account history to develop an action plan on accounts
• Contributing to entire team and department by assisting other customers as needed
• Resolve delinquent accounts within company guidelines
• Maintain accurate records with the collections systems
• Interact with all department teams on a regular basis to assist your collection efforts and maximize portfolio awareness
• Representative must review debtor's file for collection purposes, conduct skip tracing, assign vehicles for repossession when needed
• Request form letters to customers to encourage payment of delinquent accounts
• Ensure all work is performed in compliance with Company Policies as well as local, state, and federal collections laws and regulations
• Meet individual and departmental goals

Benefits

• Competitive pay
• Outstanding medical, dental, and vision plans, as well as life insurance
• 401K with company match
• Employee discounts on all vehicles and services

Job Requirements

• Exceptional customer service skills, and written and verbal communication skills are required
• General computer skills: word processing programs, e-mail, and spreadsheets
• Ability to handle stressful customer situations in a calm, controlled, and professional manner, with focus on customer service
• Must possess excellent organizational, time management, judgment, and decision-making skills
• Must possess strong math skills, and a solid understanding of finances
• Ability to operate in a fast-paced environment
• Reliable, self-motivated, and focused on high quality customer service
• Work well both independently and with others, in a team-based environment
• Maintain the highest standard of professionalism, integrity, and confidentiality