Collections & Account Specialist

Le Bleu Enterprises; Greensboro (NC); On-site; USD 47,000 - 52,000; Full time

Job summary

Le Bleu Enterprises is seeking a Collections & Account Representative in Greensboro, NC. The role combines collections with customer service to manage past-due accounts, process payments, and assist customers with orders and billing questions.

The ideal candidate has 2+ years in a high-volume call center, 1+ year in collections or AR, and 1+ year in sales. Base salary plus commission, with strong benefits and a professional team environment.

Qualifications

• Two years of experience in a call center or high-volume phone environment.
• At least one year of experience in collections, accounts receivable or financial administration.
• At least one year of sales experience in a B2B or B2C environment.
• Strong communication and problem-solving skills are required.

Responsibilities

• Answer a high volume of inbound calls with a positive, empathetic attitude.
• Make outbound calls and emails regarding past-due balances.
• Review accounts receivable and customer histories to follow up on balances.
• Resolve billing discrepancies and establish payment arrangements.
• Process secure customer payments and document activity.
• Manage customer order entries and update account information.
• Acknowledge, research and resolve customer complaints and billing concerns.
• Maintain knowledge of products and services to answer questions.
• Recommend products or services and close sales when appropriate.
• Keep records of interactions and coordinate with other departments.

Skills

Communication

Active listening

Phone etiquette

Customer service

Problem solving

Attention to detail

Microsoft Office

CRM systems

Negotiation

Sales experience

Tools

CRM systems

Billing software

Microsoft Office

Job description

Le Bleu Enterprises is seeking a Collections & Account Representative in Greensboro, NC. The role combines collections with customer service to manage past-due accounts, process payments, and assist customers with orders and billing questions.

The ideal candidate has 2+ years in a high-volume call center, 1+ year in collections or AR, and 1+ year in sales. Base salary plus commission, with strong benefits and a professional team environment.