Collections Account Manager II — Commission Eligible

Gosnaphop; Dallas (TX); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Dental benefits

Vision benefits

Health benefits after 60 days on the合同

Job summary

Addison Group is seeking an Account Manager II for our client in Dallas, TX, focusing on customer account management and collections for moderately delinquent accounts while delivering professional service and support throughout the customer relationship.

The ideal candidate has collections experience, strong communication skills, and can work effectively with customers to identify payment solutions. This is a contract-to-hire role with the potential for commission after 90 days.

Qualifications

• 3–5 years of professional collections experience preferred.
• Experience with auto lending or related financial services is a plus.
• Strong verbal and written communication skills.
• Ability to handle high-volume customer interactions by phone.
• Detail-oriented with accurate data entry.
• Ability to maintain confidentiality.

Responsibilities

• Manage a portfolio of moderately delinquent customer accounts, primarily those between 30 and 60 days past due.
• Conduct frequent inbound and outbound customer calls to address account balances and establish payment arrangements.
• Work with customers to determine appropriate payment methods and repayment solutions.
• Provide responsive customer service for both delinquent and current accounts.
• Research accounts with limited or outdated contact information and perform basic skip-tracing activities when necessary.
• Accurately document customer interactions, account activity, payment arrangements, and other relevant information.
• Follow established collection procedures, communication guidelines, and regulatory requirements.
• Maintain compliance with applicable collection regulations, company policies, and confidentiality standards.
• Complete required training, certifications, and compliance assessments.
• Consistently meet established productivity, quality, and performance expectations.
• Protect sensitive customer and account information while handling all interactions professionally.

Skills

Collections experience

Customer communication

Negotiation

Data entry accuracy

Confidential information handling

Independent work

Policy compliance

Job description

Addison Group is seeking an Account Manager II for our client in Dallas, TX, focusing on customer account management and collections for moderately delinquent accounts while delivering professional service and support throughout the customer relationship.

The ideal candidate has collections experience, strong communication skills, and can work effectively with customers to identify payment solutions. This is a contract-to-hire role with the potential for commission after 90 days.