Collections Analyst

Gosnaphop; Dallas (TX); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Gosnaphop in Dallas, Texas is seeking a Collections Analyst to support a high-volume accounts receivable function and maintain strong customer relationships while driving timely payment resolution.

The role oversees a portfolio of commercial customer accounts, performing collection activity, account research, reconciliations, dispute resolution, and proactive communication. It requires analytical, organized, and deadline-driven professionals who can work independently.

Qualifications

• 2–3 years of experience in high‑volume corporate or B2B collections.
• Ability to manage multiple priorities and meet deadlines.
• Strong verbal and written communication skills.

Responsibilities

• Manage a high‑value portfolio of commercial customer accounts.
• Outreach via phone and email to collect on outstanding balances.
• Review aging reports to set collection priorities.
• Investigate payment discrepancies and adjustments.
• Complete routine reconciliations and maintain accurate records.
• Collaborate with internal teams to resolve payment issues.
• Review credit requests and coordinate documentation.
• Contribute to delinquency reporting and portfolio reviews.

Skills

Communication skills

Time management

Analytical thinking

Independent worker

Tools

Excel

ERP systems

Job description

Job Title: Collections Analyst

Location (city, state): Dallas, Texas (central)

Assignment Type: Contract, 3–6 months with potential for extension

Pay: $30-35/hr

Work Schedule: Monday–Friday, 8:00 AM–5:00 PM; fully onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a well‑established organization operating in a fast‑paced, professional environment. The team is seeking an experienced Collections Analyst to support a high‑volume accounts receivable function and help maintain strong customer relationships while driving timely payment resolution.

Job Description:

The Collections Analyst will oversee a significant portfolio of business‑to‑business accounts and be responsible for collection activity, account research, reconciliations, dispute resolution, and customer communication. This position requires someone who can work independently, manage competing priorities, and stay focused on collection goals while providing a high level of customer service.

The ideal candidate is analytical, organized, persistent, and comfortable working in a deadline‑driven environment.

Key Responsibilities:

• Manage and monitor a high‑value portfolio of commercial customer accounts.
• Perform consistent outreach through phone and email to address outstanding balances and encourage timely payment.
• Review aging reports and account activity to determine collection priorities.
• Investigate payment discrepancies, short pays, credits, and customer account issues.
• Complete routine account reconciliations and ensure account information remains accurate.
• Work with internal teams to research and resolve issues that may prevent or delay payment.
• Review credit requests and coordinate necessary documentation and approvals.
• Maintain detailed records of collection efforts, account adjustments, disputes, and customer interactions.
• Assist with recurring delinquency reporting and portfolio reviews.
• Participate in meetings with internal business partners regarding outstanding receivables.
• Deliver professional and solutions‑oriented customer service to both internal and external contacts.
• Meet established departmental collection, productivity, and activity objectives.
• Contribute to process improvements and support other accounts receivable initiatives as needed.

Qualifications:

• 2–3 years of experience in high‑volume corporate or B2B collections required.
• Experience managing a multi‑million dollar portfolio.
• Strong knowledge of the accounts receivable and collections process from invoice through payment.
• Excellent verbal and written communication skills.
• Strong organizational abilities and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Goal‑oriented with strong follow‑through and accountability.
• Demonstrated ability to research issues and develop effective solutions.
• Analytical approach with strong problem‑solving skills.
• Self‑directed, dependable, and comfortable taking initiative.
• Ability to work effectively both independently and as part of a collaborative team.

Additional Details:

• Experience with a large ERP software preferred.
• Advanced Microsoft Excel skills are strongly preferred.
• The assignment is expected to run 3–6 months, with the possibility of extension.
• Candidates should be comfortable working in a high‑volume environment with measurable collection and performance objectives.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.