Account Manager II — Credit Card Collections

Hankey Group External; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Life Insurance

401K matching

Employee Stock Ownership Program

Wellness Program

Career Path Opportunities

Job summary

Westlake Financial in the United States is seeking an Account Manager II in Collections (Credit Cards) to manage delinquent accounts, contact customers by phone and perform skip tracing to locate hard-to-reach borrowers. You will negotiate payment plans and maintain a strong focus on reducing delinquency while meeting monthly goals.

The role requires experience in credit card collections, a flexible schedule, and the ability to handle high-volume calls.

Qualifications

• Skiptrace knowledge required.
• 3+ years of backend subprime collections experience desired.
• Willing to work flexible schedules including overtime and weekends.
• Ability to multitask in a fast-paced environment.
• Extensive knowledge of state and federal collection laws, including the FDCPA.
• Strong computer and typing skills.
• Team player with good negotiation and telephone etiquette.
• Proficient with MS Excel and Outlook; comfortable with web-based applications.

Responsibilities

• Collect delinquent accounts with three or more missed payments.
• Reduce delinquency within the set queue.
• Call customers past due three payments and perform skip traces to locate them.
• Negotiate payment arrangements to bring accounts current.
• Handle high-volume calls in a fast-paced environment.

Skills

Skiptrace knowledge

Credit card collections

Flexible schedule

Multi-tasking

FDCPA knowledge

Typing speed

Team player

Negotiation skills

Telephone etiquette

Excel & Outlook

Web navigation

Education

High School diploma or equivalent

Tools

Microsoft Excel

Outlook

Job description

Westlake Financial in the United States is seeking an Account Manager II in Collections (Credit Cards) to manage delinquent accounts, contact customers by phone and perform skip tracing to locate hard-to-reach borrowers. You will negotiate payment plans and maintain a strong focus on reducing delinquency while meeting monthly goals.

The role requires experience in credit card collections, a flexible schedule, and the ability to handle high-volume calls.