Collections Account Manager — Growth, Bonuses & Impact

Midland Credit Management, an Encore Capital Group Company; Troy (MI); On-site; USD 65,000 - 97,500; Full time

Benefits offered by this job

Competitive salary

Bonuses/Incentives

Healthcare insurance

Tuition assistance

Paid volunteering opportunities

Retirement savings options

Paid time-off policies

Job summary

A financial services company located in Troy, MI is seeking an Account Manager to negotiate payment arrangements with consumers and maintain accurate documentation. This full-time role involves regular communication with consumers to resolve account obligations. Applicants must have authorization to work in the U.S. and possess strong negotiation and customer service skills. Competitive compensation with bonuses, along with comprehensive benefits including healthcare and tuition assistance, are offered to enhance employee well-being.

Qualifications

• Must have current authorization to work in the United States on a full-time basis.
• Experience in negotiating payment arrangements is preferred.
• Ability to maintain accurate documentation and communicate effectively.

Responsibilities

• Negotiate payment arrangements with consumers.
• Maintain documentation in accordance with FDCPA and company policy.
• Communicate regularly with consumers to resolve accounts.

Skills

Negotiation

Communication

Problem-solving

Customer service

Job description

A financial services company located in Troy, MI is seeking an Account Manager to negotiate payment arrangements with consumers and maintain accurate documentation. This full-time role involves regular communication with consumers to resolve account obligations. Applicants must have authorization to work in the U.S. and possess strong negotiation and customer service skills. Competitive compensation with bonuses, along with comprehensive benefits including healthcare and tuition assistance, are offered to enhance employee well-being.