Account Manager

Midland Credit Management, an Encore Capital Group Company; Troy (MI); On-site; USD 65,000 - 97,500; Full time

Benefits offered by this job

Competitive salary

Bonuses/Incentives

Healthcare insurance

Tuition assistance

Paid volunteering opportunities

Retirement savings options

Paid time-off policies

Job summary

A financial services company located in Troy, MI is seeking an Account Manager to negotiate payment arrangements with consumers and maintain accurate documentation. This full-time role involves regular communication with consumers to resolve account obligations. Applicants must have authorization to work in the U.S. and possess strong negotiation and customer service skills. Competitive compensation with bonuses, along with comprehensive benefits including healthcare and tuition assistance, are offered to enhance employee well-being.

Qualifications

• Must have current authorization to work in the United States on a full-time basis.
• Experience in negotiating payment arrangements is preferred.
• Ability to maintain accurate documentation and communicate effectively.

Responsibilities

• Negotiate payment arrangements with consumers.
• Maintain documentation in accordance with FDCPA and company policy.
• Communicate regularly with consumers to resolve accounts.

Skills

Negotiation

Communication

Problem-solving

Customer service

Job description

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Applicants must have current authorization to work in the United States on a full-time basis.

The Collections Account Manager reports to the Group Manager. The Collections Account Manager is responsible for negotiating secure payment arrangements from consumers to satisfy their account obligation by recommending payment solutions through review and assessment of the consumers' ability to pay in consideration of their outstanding obligation. This position is responsible for maintaining accurate documentation on the account and communicating regularly with the consumer, in accordance with FDCPA and company policy, in order to reach the resolution of the account.

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
  
  

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [e-mail].

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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