Collection Specialist

Jobtailor; Fort Wayne (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Monitor Motion is seeking an accounts receivable/collections specialist in Fort Wayne to manage outstanding balances and communicate with customers about payment plans.

You will maintain records, resolve billing issues, and generate progress reports while collaborating with internal teams. The role requires strong problem-solving and MS Office skills and a commitment to customer service.

Qualifications

• High school diploma or GED required.
• 2–5 years of related collections or accounts receivable experience.
• Strong problem-solving and organizational skills.
• Excellent verbal and business communication skills.
• Proficiency in Microsoft Excel, Word and PowerPoint.

Responsibilities

• Monitor Motion's accounts receivable.
• Contact customers with overdue accounts to collect amounts owed or negotiate acceptable payment plans.
• Maintain records of contacts, attempted contacts, and payments collected from delinquent customers.
• Resolve customer billing issues and complaints.
• Submit regular reports on unpaid accounts and repayment progress.
• Perform other duties as assigned.

Skills

Accounts Receivable Management

Customer Service Orientation

Problem-Solving Skills

Organizational Skills

Verbal Communication Skills

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

• Monitor Motion's accounts receivable
• Contact customers with overdue accounts to collect amounts owed or negotiate acceptable payment plans
• Maintain records of contacts, attempted contacts, and payments collected from delinquent customers
• Resolve customer billing issues and complaints
• Submit regular reports on unpaid accounts and repayment progress
• Perform other duties as assigned

Requirements

• Typically requires a high school diploma or GED
• Two (2) to five (5) years of related experience or an equivalent combination
• Excellent problem-solving and organizational skills
• Excellent verbal and business communication skills
• Ability to apply a customer service-oriented approach to collection management
• Proficiency in Microsoft Excel, Word and PowerPoint

Core Competencies

Demonstrates strong problem-solving and organizational skills while effectively managing accounts receivable and customer communications. Proficient in utilizing Microsoft Office tools to maintain records and generate reports on payment progress.

Highest-signal resume keywords

• Accounts Receivable Management
• Customer Service Orientation
• Problem-Solving Skills
• Organizational Skills
• Verbal Communication Skills

Industry Keywords

• Billing Issues Resolution
• Payment Collection
• Customer Communication
• Overdue Accounts Management
• Payment Plans Negotiation

Tools & Technologies

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint