Collection Specialist

Waste Pro USA; Kenner (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Waste Pro USA is seeking a Collection Specialist to prevent delinquencies by monitoring customer accounts and conducting in-house collection efforts. The role involves making a high volume of calls, resolving billing issues, and ensuring timely payments to keep services active.

The position supports accounts receivable activities, including credit evaluations, processing payments, and coordinating with the sales team on credit terms.

Qualifications

• Monitors accounts to prevent delinquencies.
• Performs in-house collection efforts and follows up on past-due accounts.
• Initiates 30–40 calls per day to collect payments and resolve billing issues.
• Produces and reviews aging, credit hold, and credit balance reports.

Responsibilities

• Initiates telephone/email contact with past-due accounts to collect or adjust errors.
• Make outbound collection calls to prevent service interruptions due to non-payment.
• Process credit card payments and resolve account questions or issues.
• Assist the sales team with account setup by setting credit limits and terms.
• Run daily aging and credit-related reports and update account notes.

Job description

Summary Of Position

The Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts.

Summary Of Position

The Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts.

Essential Job Functions

• Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits.


• Goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls


• Follow up on calls and email, fax or mail copies of invoices as required


• Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment


• Perform credit evaluations for new or renewal business to determine credit worthiness


• Process credit card payments on accounts and resolve questions and issues on accounts


• Assist the sales department in account set up by setting credit limits and terms


• Run daily reports -- credit hold report, credit balance report and aging reports


• Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold.


• Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes.


• Complete the weekly top 30 aging account report to the company CFO and others required


• Run Aging reports and update notes in system regarding status of payment on accounts.


• Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required


• Provide back up for customer service, Accounts Receivable Clerk as necessary

Other Job Responsibilities

• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.


• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate.


• Any additional job duties that may be assigned by the Supervisor.

WORK ENVIRONMENT:

Normal setting for this job is: office setting.