Collection Customer Service Agent-5

Equity LifeStyle Properties, Inc.; Biloxi (MS); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) employer match

Paid vacations/holidays/sick time

Job summary

Equity Lifestyle Properties, Inc. is hiring a Collection Customer Service Agent-5 in Biloxi, Mississippi. The role involves handling customer calls, collecting past due payments, processing payments by phone, and maintaining accurate records across multiple systems.

Requirements include a high school diploma or equivalent and 1+ year in a call center, with strong written and verbal communication skills. Benefits include medical, dental, vision, 401(k) match, and paid time off.

Qualifications

• High school diploma or equivalent.
• 1+ year of experience in a call center.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.

Responsibilities

• Answer incoming customer service calls promptly, professionally and within established performance standards.
• Place outgoing calls to customers to collect past due payments.
• Take payments by credit card or check by phone.
• Maintain current knowledge of company services and policies to respond to inquiries.
• Verify and enter accurate customer information to ensure integrity of records.
• Respond to customer needs, questions or problems in a professional and thorough manner.
• Review and analyze account information to assist customers.
• Identify, research and resolve discrepancies in customer calls or correspondence.
• Handle special projects as assigned efficiently.
• Keep call logs and reports as required.
• Note adjustments and modifications to member accounts as needed.
• Navigate multiple computer systems.
• Train/cross-train employees as needed

Skills

Customer service

Communication

Phone handling

Problem solving

Education

High school diploma or equivalent

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Collection Customer Service Agent-5 in Biloxi, Mississippi.

What you’ll do:

The Collections Representative interacts with customers, takes reservations, offers extended stays and informs customers of special offers for our portfolio of RV Campgrounds and Resorts.

Your job will include:

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Place outgoing calls to customers to collect past due payments.
• Take payments by credit card or check by phone
• Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
• Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions or problems in an efficient, professional and thorough manner.
• Review and analyze account information accurately to assist customer.
• Answer questions, identify, research and resolve discrepancies in customer call or correspondence.
• Handle any special projects which are assigned in a proper and efficient manner.
• Keep call logs and reports as required.
• Note adjustments and modifications to member accounts as needed.
• Navigate multiple computer systems.
• Train/Cross Train employees as needed

Experience & skills you’ll need:

• High school diploma, or the equivalent.
• 1+ yearsof experience in a call center environment.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.