Customer Service Representative-7

Equity LifeStyle Properties, Inc.; Biloxi (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Paid time off

Job summary

Equity LifeStyle Properties, Inc. in Biloxi, MS is hiring a Customer Service Representative-7 to greet guests, take reservations for RV campgrounds, and inform customers about special offers.

The role requires a high school diploma and 1+ year in a call center, with strong written and verbal communication, plus the ability to navigate multiple computer systems and uphold exceptional service.

Qualifications

• High school diploma or equivalent.
• 1+ year of call center experience.
• Dedication to exceptional customer service.
• Excellent written and verbal communication skills.

Responsibilities

• Answer incoming customer service calls promptly and professionally.
• Maintain knowledge of services and policies to respond accurately.
• Verify and enter accurate customer information in records.
• Respond to customer needs and problems efficiently.
• Navigate multiple computer systems.

Skills

Customer service

Communication skills

Call center experience

Education

High school diploma or equivalent

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Customer Service Representative-7 in Biloxi, Mississippi.

What you'll do:

The Customer Service Representative interacts with customers, takes reservations, offers extended stays and informs customers of special offers for our portfolio of RV Campgrounds and Resorts.

Your job will include:

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
• Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions or problems in an efficient and thorough manner.
• Navigate multiple computer systems.

Experience & skills you'll need:

• High school diploma, or the equivalent.
• 1+ yearsof experience in a call center environment.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including:

• medical, dental, and vision plans
• a generous 401(k) employer match
• paid vacations, holidays, and sick time

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.