Collections & Customer Care Specialist

Equity LifeStyle Properties, Inc.; Biloxi (MS); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) employer match

Paid vacations/holidays/sick time

Job summary

Equity Lifestyle Properties, Inc. is hiring a Collection Customer Service Agent-5 in Biloxi, Mississippi. The role involves handling customer calls, collecting past due payments, processing payments by phone, and maintaining accurate records across multiple systems.

Requirements include a high school diploma or equivalent and 1+ year in a call center, with strong written and verbal communication skills. Benefits include medical, dental, vision, 401(k) match, and paid time off.

Qualifications

• High school diploma or equivalent.
• 1+ year of experience in a call center.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.

Responsibilities

• Answer incoming customer service calls promptly, professionally and within established performance standards.
• Place outgoing calls to customers to collect past due payments.
• Take payments by credit card or check by phone.
• Maintain current knowledge of company services and policies to respond to inquiries.
• Verify and enter accurate customer information to ensure integrity of records.
• Respond to customer needs, questions or problems in a professional and thorough manner.
• Review and analyze account information to assist customers.
• Identify, research and resolve discrepancies in customer calls or correspondence.
• Handle special projects as assigned efficiently.
• Keep call logs and reports as required.
• Note adjustments and modifications to member accounts as needed.
• Navigate multiple computer systems.
• Train/cross-train employees as needed

Skills

Customer service

Communication

Phone handling

Problem solving

Education

High school diploma or equivalent

Job description

Equity Lifestyle Properties, Inc. is hiring a Collection Customer Service Agent-5 in Biloxi, Mississippi. The role involves handling customer calls, collecting past due payments, processing payments by phone, and maintaining accurate records across multiple systems.

Requirements include a high school diploma or equivalent and 1+ year in a call center, with strong written and verbal communication skills. Benefits include medical, dental, vision, 401(k) match, and paid time off.