RPI Lead

Equity LifeStyle Properties, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) employer match

Paid time off

Job summary

Equity LifeStyle Properties, Inc. in Orlando, FL is hiring for a Customer Service role supporting a portfolio of RV Campgrounds and Resorts. The CSR will handle calls, inform customers of offers, and assist with reservations and stays.

The role emphasizes strong communication, accuracy in data entry, and the ability to navigate multiple computer systems to resolve customer inquiries and issues.

Qualifications

• High school diploma or equivalent.
• 1+ years in a call center environment.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.

Responsibilities

• Answer incoming customer service calls promptly, professionally and within established standards.
• Maintain current knowledge of company services and policies to respond accurately to inquiries.
• Verify and enter accurate customer information to ensure integrity of paperwork and records.
• Respond to customer needs, questions or problems in an efficient and thorough manner.
• Navigate multiple computer systems.

Skills

High school diploma

1+ years call center

Customer service

Excellent written and verbal comms

Education

High school diploma or equivalent

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of RPI Lead in Orlando, Florida.

What You’ll Do

The Customer Service Representative interacts with customers, takes reservations, offers extended stays and informs customers of special offers for our portfolio of RV Campgrounds and Resorts.

Your Job Will Include

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
• Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions or problems in an efficient and thorough manner.
• Navigate multiple computer systems.

Experience & Skills You’ll Need

• High school diploma, or the equivalent.
• 1+ years of experience in a call center environment.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

As an Equal Opportunity Employer, we welcome and thank all applicants.