Collection Analyst

Addison Group; McLean (VA); Hybrid; USD 80,000 - 85,000; Full time

Job summary

Addison Group is seeking an experienced accounts receivable specialist to manage a portfolio of customer accounts and collect outstanding balances. The role requires handling aging reports, prioritizing collections, and contacting customers on past-due invoices.

You will research and resolve billing discrepancies, document activity, and collaborate with billing, sales, and customer service teams. ERP experience with Oracle/SAP/NetSuite/Dynamics is preferred.

Qualifications

• 2+ years of commercial or business-to-business collections experience.
• Experience managing a high-volume portfolio of customer accounts.
• Strong understanding of accounts receivable, aging reports, and cash application.
• Experience researching and resolving billing discrepancies.
• Excellent written and verbal communication skills.
• ERP experience required; Oracle, SAP, NetSuite, or Microsoft Dynamics is preferred.

Responsibilities

• Manage a portfolio of customer accounts and collect outstanding balances.
• Review accounts receivable aging reports and prioritize collection activity.
• Contact customers by phone and email regarding past-due invoices.
• Research and resolve billing discrepancies, payment issues, and account disputes; document collection activity and maintain accurate account notes.
• Coordinate with billing, cash application, sales, and customer service teams.
• Identify delinquent or high-risk accounts and escalate concerns appropriately.
• Negotiate payment arrangements within established company guidelines.
• Assist with account reconciliations and unapplied cash research.
• Prepare collection reports and provide updates to management.
• Support month-end close and audit requests related to accounts receivable.
• Recommend process improvements that reduce outstanding receivables and improve cash flow.

Skills

Collections experience

Portfolio management

Accounts receivable

Billing discrepancies

Communication skills

ERP experience

Tools

Oracle

SAP

NetSuite

Microsoft Dynamics

Job description

Salary: $80-85K (depending on experience)

Location: Mclean VA

On-Site Schedule: hybrid

Keys:

• 2+ years of commercial or business-to-business collections experience
• Experience managing a high-volume portfolio of customer accounts
• Strong understanding of accounts receivable, aging reports, and cash application
• Experience researching and resolving billing discrepancies
• Excellent written and verbal communication skills
• ERP experience required; Oracle, SAP, NetSuite, or Microsoft Dynamics is preferred

Job Overview:

• Manage a portfolio of customer accounts and collect outstanding balances
• Review accounts receivable aging reports and prioritize collection activity
• Contact customers by phone and email regarding past-due invoices
• Research and resolve billing discrepancies, payment issues, and account disputesDocument collection activity and maintain accurate account notes
• Coordinate with billing, cash application, sales, and customer service teams
• Identify delinquent or high-risk accounts and escalates concerns appropriately
• Negotiate payment arrangements within established company guidelines
• Assist with account reconciliations and unapplied cash research
• Prepare collection reports and provide updates to management
• Support month-end close and audit requests related to accounts receivable
• Recommend process improvements that reduce outstanding receivables and improve cash flow