Collection Agent

MANDARICH LAW GROUP, LLP; Village of Williamsville (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with company match

Disability Insurance

Life Insurance

Paid Time Off

Paid Holidays

Paid Parental Leave

Employee Referral Program

Job summary

Mandarich Law Group seeks full-time Collection Agents for our Williamsville, NY and Lake Mary, FL offices. You will handle delinquent and charged-off accounts, negotiate settlements, and maintain an active queue to meet monthly goals.

Ideal candidates have strong verbal communication, multitasking ability, and previous customer service experience. This in-office role offers a competitive hourly pay and a comprehensive benefits package including medical, dental, vision, and 401(k) matching.

Qualifications

• Excellent verbal communication skills.
• Multitasking and time-management to manage queue and inbound calls.
• Previous customer service experience preferred.

Responsibilities

• Handle up to 100 inbound calls while contacting consumers and attorney offices to negotiate delinquent and/or charged off accounts on behalf of our clients.
• Calculate acceptable settlement amounts according to guidelines set by our clients and Management team.
• Effectively manage an open queue of accounts to consistently hit your monthly collection goal.

Skills

Verbal communication

Multitasking

Customer service

Job description

Mandarich Law Group is one of the country's leading creditor's right law firm with offices in NV, NY, IL, MI, MO, OH, NC, GA and FL, is seeking a full time Collection Agents for our Williamsville, NY office and our Lake Mary, FL office.

START NOW, IMMEDIATE BONUS OPPORTUNITY. TAKE ADVANTAGE WITH REDUCED GOALS IN FIRST FOUR MONTHS!!!!

Available shift in NY is 9:30am - 6pm, Monday thru Friday, In-Office.

Available shift in FL is 8am - 5pm, Monday thru Friday, In-Office.

What You'll Do

• Handle up to 100 inbound calls while contacting consumers and attorney offices to negotiate delinquent and/or charged off accounts on behalf of our clients
• Calculate acceptable settlement amounts according to guidelines set by our clients and Management team
• Effectively manage an open queue of accounts to consistently hit your monthly collection goal

Requirements

• Excellent verbal communication skills'
• Multitasking and time management skills to work through the account queue and inbound call volume
• Previous customer service work preferred

Benefits

• Competitive Hourly Salary
• Medical, Dental, and vision; 401K plan with company match
• Long and Short Term Disability Insurance
• Company paid Life Insurance
• PTO
• Paid Holidays
• Paid Parental Leave
• Employee Referral Program

"We are an Equal Opportunity Employer. Nothing in this job posting or description should be construed as an offer of guarantee of employment"