Collateral & Transaction Operations Analyst

Bank of America; Jacksonville (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Bank of America is actively seeking a candidate to support moderately complex transaction processing and collateral monitoring within our Collateral Monitoring team in Jacksonville, FL. The role focuses on reconciliation, settlement, and client service for internal partners and external clients.

You will handle risks, resolve exceptions, and escalate issues to ensure accurate processing while maintaining high-quality operations and client satisfaction across high-volume workflows.

Qualifications

• Minimum 1 year of experience finding numerical discrepancies, performing transaction research and ensuring accuracy, completeness and regulatory compliance, while providing guidance to team members on proper client service standards
• Demonstrated success managing high-volume workflows, adapting to changing priorities, balancing competing demands, and maintaining quality and accuracy while supporting overall team objectives
• Proven ability to work collaboratively in a team environment, take ownership of complex assignments, and contribute beyond individual performance metrics to achieve shared business goals
• Ability in Microsoft Excel functions such as pivot tables, VLOOKUP, correct data labeling, interpretation of information, and execution of provided macros
• Demonstrated ability to identify potential risks, ask effective clarifying questions, exercise sound judgment, and elevate issues appropriately to mitigate operational and client impact

Responsibilities

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures by reviewing, approving, and processing collateral and brokerage transactions following established requirements
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service by evaluating transaction requests, resolving exceptions, and deciding proper approval or return actions
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions by identifying potential risks, asking probing questions to gather required information, exercising sound judgment, and escalating issues promptly to ensure proper resolution
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units by reviewing collateral calls, confirming transaction requirements, and performing post-processing quality reviews
• Demonstrates a team-first mindset by balancing individual responsibilities with team needs, supporting high-volume periods, and willingly handling complex cases to drive collective results and client satisfaction
• Understand the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work affects other operational units

Skills

Attention to Detail

Customer and Client Focus

Oral Communications

Prioritization

Problem Solving

Account Management

Analytical Thinking

Coaching

Written Communications

Mentoring

Research

Result Orientation

Numerical Reasoning

Job description

Bank of America is actively seeking a candidate to support moderately complex transaction processing and collateral monitoring within our Collateral Monitoring team in Jacksonville, FL. The role focuses on reconciliation, settlement, and client service for internal partners and external clients.

You will handle risks, resolve exceptions, and escalate issues to ensure accurate processing while maintaining high-quality operations and client satisfaction across high-volume workflows.