Collateral & Transactions Operations Analyst

Bank of America; Jacksonville (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Bank of America is seeking a detail-oriented professional to perform moderately complex transaction processing, reconciliation, and settlement support for collateral and brokerage activities. The role emphasizes accuracy, regulatory compliance, and quality service for internal partners and external clients.

You will handle client inquiries, evaluate requests, resolve exceptions, and escalate as needed to ensure timely, accurate processing and risk mitigation in a fast-paced environment.

Qualifications

• Minimum 1 year of experience finding numerical discrepancies and performing transaction research to ensure accuracy, completeness and regulatory compliance.
• Demonstrated success managing high-volume workflows, adapting to changing priorities, balancing competing demands, and maintaining quality and accuracy.
• Proven ability to work collaboratively in a team environment, take ownership of complex assignments, and contribute beyond individual performance metrics.
• Experience with Excel functions such as pivot tables, VLOOKUP, correct data labeling, interpretation of information, and macros.
• Demonstrated ability to identify potential risks, ask effective clarifying questions, exercise sound judgment, and escalate issues appropriately to mitigate impact.

Responsibilities

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established guidelines and procedures by reviewing, approving, and processing collateral and brokerage transactions.
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service by evaluating transaction requests, resolving exceptions, and deciding proper approval or return actions.
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions by identifying potential risks, asking probing questions to gather required information, exercising sound judgment, and escalating issues promptly to ensure proper resolution.
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units by reviewing collateral calls, confirming transaction requirements, and performing post-processing quality reviews.
• Demonstrates a team-first mindset by balancing individual responsibilities with team needs, supporting high-volume periods, and willingly handling complex cases to drive collective results and client satisfaction.
• Understands the end-to-end process flow and the upstream/downstream impacts of their work, including controls and risks.

Skills

Attention to Detail

Customer and Client Focus

Oral Communications

Prioritization

Problem Solving

Account Management

Analytical Thinking

Written Communications

Mentoring

Research

Result Orientation

Numerical Reasoning

Tools

Excel

Job description

Bank of America is seeking a detail-oriented professional to perform moderately complex transaction processing, reconciliation, and settlement support for collateral and brokerage activities. The role emphasizes accuracy, regulatory compliance, and quality service for internal partners and external clients.

You will handle client inquiries, evaluate requests, resolve exceptions, and escalate as needed to ensure timely, accurate processing and risk mitigation in a fast-paced environment.