Transaction Management Operations Analyst - Collateral Monitoring

NBMBAA; Jacksonville (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Bank of America in Jacksonville, FL is seeking a transaction processing professional to support reconciliation, settlement, and collateral transactions with a focus on accuracy and client service. The role involves handling medium-to-high monetary risk, collaborating across teams, and training junior members as needed.

You will review requests, respond to inquiries through various channels, identify and resolve issues, and contribute to process improvements while maintaining regulatory

Qualifications

• Minimum 1 year of experience finding numerical discrepancies, performing transaction research and ensuring accuracy, completeness and regulatory compliance.
• Demonstrated success managing high-volume workflows, adapting to changing priorities, balancing competing demands, and maintaining quality and accuracy.
• Proven ability to work collaboratively in a team environment, take ownership of complex assignments, and contribute beyond individual performance metrics.
• Experience with Microsoft Excel functions such as pivot tables, VLOOKUP, and data labeling.
• Ability to identify potential risks, ask clarifying questions, and escalate issues to mitigate impact.

Responsibilities

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact.
• Responds to moderately complex client inquiries via multiple channels to support efficiency and quality service.
• Responsible for analysis and resolution of moderately complex transactions by identifying risks and escalating as needed.
• Proactively identifies risk and opportunities for process improvements based on collateral calls and transaction requirements.
• Demonstrates a team-first mindset, supports high-volume periods, and handles complex cases to drive results.

Skills

Attention to Detail

Customer Focus

Oral Communication

Prioritization

Problem Solving

Account Management

Analytical Thinking

Coaching

Written Communication

Mentoring

Research

Result Orientation

Numerical Reasoning

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Line of Business Description:

Upon receipt of a collateral or transaction request, the Collateral Monitoring team ensures requests are reviewed for accuracy and available collateral. Once the review is complete, the team manages the execution or return of the transaction to help ensure client assets are handled correctly.

Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures by reviewing, approving, and processing collateral and brokerage transactions following established requirements

• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service by evaluating transaction requests, resolving exceptions, and deciding proper approval or return actions

• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions by identifying potential risks, asking probing questions to gather required information, exercising sound judgment, and escalating issues promptly to ensure proper resolution

• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units by reviewing collateral calls, confirming transaction requirements, and performing post-processing quality reviews

• Demonstrates a team‑first mindset by balancing individual responsibilities with team needs, supporting high‑volume periods, and willingly handling complex cases to drive collective results and client satisfaction

• Understand the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work affects other operational units

Required Qualifications:

• Minimum 1 year of experience finding numerical discrepancies, performing transaction research and ensuring accuracy, completeness and regulatory compliance, while providing guidance to team members on proper client service standards

• Demonstrated success managing high‑volume workflows, adapting to changing priorities, balancing competing demands, and maintaining quality and accuracy while supporting overall team objectives

• Proven ability to work collaboratively in a team environment, take ownership of complex assignments, and contribute beyond individual performance metrics to achieve shared business goals

• Ability in Microsoft Excel functions such as pivot tables, VLOOKUP, correct data labeling, interpretation of information, and execution of provided macros

• Demonstrated ability to identify potential risks, ask effective clarifying questions, exercise sound judgment, and elevate issues appropriately to mitigate operational and client impact

Desired Qualifications:

• Experience with wealth management client service, financial industry, regulations and/or operations

• Experience coaching others to meet or exceed quality expectations and performance benchmarks

• Experience collaborating with cross‑functional partners, such as lending, credit, technology, and control teams, to resolve issues and support business initiatives

• Coursework or work experience in operations, finance, or accounting

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation
• Numerical Reasoning

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Shift:

1st shift (United States of America)

Hours Per Week:

40