Transaction Operations Analyst - Reconciliation & Client Support

Bank of America; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Bank of America is hiring for an in-office role in Jacksonville to support moderately complex account transactions and client service. You will reconcile, process, and resolve issues while maintaining adherence to guidelines and risk controls.

Training and collaboration with teammates are emphasized. The role focuses on quality service, operational efficiency, and supporting internal partners and external clients in a fast-paced environment.

Qualifications

• Minimum 2 years of experience executing operational processes
• Experience using Excel and data analysis to support reporting
• Experience handling high-volume workflows and meeting service levels
• Experience resolving operational exceptions with process controls

Responsibilities

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact
• Responds to moderately complex client inquiries via multiple channels
• Analyzes and resolves moderately complex transactions requiring escalation
• Identifies risks and suggests process improvements across operations

Skills

Attention to Detail

Customer Focus

Oral Communications

Prioritization

Problem Solving

Account Management

Analytical Thinking

Coaching

Written Communications

Mentoring

Research

Result Orientation

Job description

Bank of America is hiring for an in-office role in Jacksonville to support moderately complex account transactions and client service. You will reconcile, process, and resolve issues while maintaining adherence to guidelines and risk controls.

Training and collaboration with teammates are emphasized. The role focuses on quality service, operational efficiency, and supporting internal partners and external clients in a fast-paced environment.