Collaboration Engineer

TEKsystems; United States; Hybrid; USD 62,000 - 90,000; Part time

Job summary

TEKsystems is seeking a Collaboration Engineer II for a contract-to-hire role based in the Kalamazoo, MI area. The hybrid position runs 8:00 AM to 5:00 PM with start as soon as possible, supporting enterprise voice, contact center, and unified communications technologies across a large healthcare environment.

The role emphasizes Cisco voice expertise and strong Contact Center experience to support patient access, business operations, and clinical teams.

Qualifications

• 5+ years of enterprise VoIP and unified communications experience.
• 3+ years supporting Cisco collaboration technologies.
• Experience with Cisco Contact Center solutions and SIP trunking.
• Strong troubleshooting, analytical skills, and multi-project management.
• Excellent communication in enterprise environments.

Responsibilities

• Configure and maintain Cisco Contact Center platforms and routing scripts.
• Administer CUCM clusters, Cisco Unity, and SIP trunks to ensure voice quality.
• Troubleshoot complex voice and contact center incidents; monitor performance.
• Support Webex CC migrations, CCaaS initiatives, and modernization projects.

Skills

Enterprise VoIP

Cisco collaboration

Troubleshooting

Project management

Communication

Tools

CUCM

Cisco Unity

UCCX

Webex Contact Center

SIP Trunking

Job description

Description

Location: Southwest Michigan (Grand Rapids, Kalamazoo, Marshall corridor)

Duration: 3-6 Month Contract-to-Hire

Schedule: Hybrid | 8:00 AM - 5:00 PM

Start Date: ASAP

Target Conversion Salary: $77,608 - $128,458

Opportunity Overview

Our healthcare client is seeking a Collaboration Engineer II to join its Telecommunications team supporting enterprise voice, contact center, and unified communications technologies across a large healthcare environment. The position is a contract-to-hire opportunity and mirrors the structure of the Network Engineer III opening.

This individual will serve as a key resource supporting Cisco voice and contact center technologies that support patient access, business operations, clinical teams, and customer service functions throughout the organization. The hiring manager emphasized that Contact Center experience is the most critical component of the role, with Cisco voice expertise serving as a strong secondary skillset.

Contact Center Administration

• Configure and maintain Cisco Contact Center platforms
• Support queues, agents, teams, workflows, skills, and routing scripts
• Analyze call center performance metrics
• Support business units with workflow and call-routing optimization
• Administer Webex Contact Center initiatives

Voice Engineering

• Administer and support Cisco Unified Communications environments
• Maintain CUCM clusters and Cisco Unity
• Support SIP trunks, PSTN connectivity, and voice gateways
• Design and maintain enterprise dial plans
• Implement moves, adds, changes, and voice service improvements

Operational Support

• Troubleshoot complex voice and contact center incidents
• Monitor platform performance and availability
• Participate in system upgrades, maintenance, and outage response
• Collaborate with vendors, carriers, infrastructure, networking, and security teams
• Participate in after-hours support when necessary

Project Work

• Support Webex Con;tact Center migration efforts
• Assist with DID porting initiatives
• Participate in telecommunications modernization projects
• Support cloud communications and CCaaS transformation initiatives

Environment

• Cisco Unified Call Manager (CUCM)
• Cisco Unity
• Cisco UCCX
• Cisco Webex Contact Center
• Voice gateways
• SIP trunks
• PSTN connectivity
• Paging systems
• Spok technologiesVocera
• Mobility and soft-phone solution

Skills

Exchange, Exchange server, Cisco voip, Engineering, Sharepoint, Uccx, Exchange o365, Azure, Support

Top Skills Details

Exchange,Exchange server,Cisco voip,Engineering

Additional Skills & Qualifications

Required Qualifications

• 5+ years of enterprise VoIP and unified communications experience
• 3+ years supporting Cisco collaboration technologies
• Experience with Cisco Contact Center solutions
• Experience supporting SIP trunking technologies
• Strong troubleshooting and analytical skills
• Ability to manage multiple projects simultaneously
• Strong communication skills
• Experience working in enterprise environments

Preferred Qualifications

• Cisco CCNA Collaboration or CCNP Collaboration
• Cisco Contact Center certifications
• Webex Contact Center experience
• Cloud contact center / CCaaS experience
• Healthcare industry experience
• Carrier migration experience
• Contact center reporting and analytics experience

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Kalamazoo, MI.

Pay and Benefits

The pay range for this position is $45.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Kalamazoo, MI.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a hybrid position in Kalamazoo,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.