Cold Chain Operations Manager

World Courier; Millbrae (CA); On-site; USD 94,000 - 187,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Job summary

World Courier is seeking a senior HR and operations leader to manage recruiting, training, and compliance for our Millbrae facility. The role oversees local procedures, performance reviews, and cross-functional collaboration to support global logistics and cold-chain services.

You will work onsite with a focus on developing staff, maintaining quality standards, and aligning operations with regulatory requirements in a fast-paced biopharmaceutical context.

Qualifications

• Requires a four-year bachelor's degree or equivalent.
• 5+ years directly related and progressively responsible experience, including 2+ years at a supervisory level.
• Professional and approachable demeanor; strong communication and organizational skills.

Responsibilities

• Recruiting, hiring and maintaining talented human resources.
• Developing new employees and overseeing training including timely recurrent training.
• Ensuring compliance with SOPs and good business practices.
• Developing local operational procedures and policies to ensure quality.
• Quarterly review of processes and workflows.
• Collaborating with managers to develop business strategies and support growth.
• Managing shipments in transit and ensuring proper handling at the station.
• Ensuring cold chain requirements are met and equipment qualification.
• Compliance with FAA, TSA, FDA and other regulations.
• Performance reviews and succession planning for direct reports.
• Quarterly compensation reviews for direct reports.

Skills

Professional demeanor

Interpersonal communication

Organization & time management

Leadership / supervision

Hazmat awareness/certification

Education

Bachelor's degree

Job description

World Courier is seeking a senior HR and operations leader to manage recruiting, training, and compliance for our Millbrae facility. The role oversees local procedures, performance reviews, and cross-functional collaboration to support global logistics and cold-chain services.

You will work onsite with a focus on developing staff, maintaining quality standards, and aligning operations with regulatory requirements in a fast-paced biopharmaceutical context.