Cold-Chain Dispatch Operations Lead

NewCold; Hagerstown (MD); On-site; USD 70,000 - 75,000; Full time

Job summary

NewCold in Maryland is seeking a hands‑on Dispatch Supervisor to lead outbound shipping and dispatch operations in a temperature‑controlled warehouse environment. This working leader ensures customer orders are picked, staged, verified, and loaded on time while maintaining safety, quality, and cold chain standards.

The role partners with warehouse, inventory, transportation, and maintenance teams to drive efficiency and compliance in a fast‑paced setting, with opportunities to mentor staff and

Responsibilities

• Supervise daily outbound and dispatch operations including dock activity, staging, and trailer loading
• Lead and mentor team members through active floor presence and engagement
• Assign work, monitor productivity, and ensure shipping deadlines are met
• Coordinate dock scheduling and transportation movements (inbound/outbound)
• Communicate effectively with drivers, carriers, and internal departments
• Verify product, quantities, documentation, and load accuracy
• Ensure all loads meet temperature control and cold chain standards
• Perform outbound quality checks and resolve shipping discrepancies (misloads, shortages, damage)
• Maintain dispatch logs, shipment records, and verification documentation
• Support audits, inventory checks, and compliance inspections
• Enforce company policies, safety standards, and operational procedures
• Train and onboard new team members
• Manage timecards, attendance tracking, PTO approvals, and payroll accuracy
• Monitor performance and provide coaching to improve efficiency and accuracy
• Participate in daily operational meetings and provide performance updates
• Identify workflow improvements to enhance productivity and reduce errors

Job description

NewCold in Maryland is seeking a hands‑on Dispatch Supervisor to lead outbound shipping and dispatch operations in a temperature‑controlled warehouse environment. This working leader ensures customer orders are picked, staged, verified, and loaded on time while maintaining safety, quality, and cold chain standards.

The role partners with warehouse, inventory, transportation, and maintenance teams to drive efficiency and compliance in a fast‑paced setting, with opportunities to mentor staff and