Cognitive Service Desk Administrator

IPsoft Inc.; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Care

Short Term Disability Insurance

Long Term Disability Insurance

Paid time off

Job summary

IPsoft Inc. in New York is seeking a Cognitive Service Desk Administrator to provide efficient help desk support. The role requires understanding various help desk technologies and ability to troubleshoot effectively while working with clients.

The ideal candidate should possess a big-picture mentality, be detail-oriented, and have skills in AS/400 and Active Directory. Benefits include medical and dental insurance, along with paid time off.

Qualifications

• Understanding of help desk technology.
• Experience with AS/400 user administration and batch processes.
• Ability to troubleshoot system issues.

Responsibilities

• Teach Amelia how to address client issues.
• Understand client business processes.
• Work on and automate tickets for Amelia.

Skills

Understanding of normal help desk technology

Solid General Troubleshooting Skills

AS/400 user administration

Active Directory

Big Picture mentality

Detail oriented

PowerShell knowledge

Job description

IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive solutions we provide services that deliver clear outcomes and allow our clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 13 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the largest global IT services providers.

Job Description

All clients who call the Help Desk have one thing in common: They have a problem, and they need us to fix it. It’s up to our service desk administrators to provide the best solution in the shortest amount of time.

They do just that, and in the process they work in many types of environments and handle different kinds of mail servers and systems. Our Cognitive service desk administrators are constantly learning and presented with new possibilities.

In a typical day, you will:

• Teach Amelia what to do to and how to address a client issue
• Understand the business processes as specified for a client
• Be able to reword, rework, potentially automate and work that ticket for Amelia

Qualifications

Required:

• Understanding of normal help desk technology
• AS/400 user administration, Batch processes, RSA VPN
• Active Directory
• Solid General Troubleshooting Skills
• Big Picture mentality, very detail oriented and structured
• The ability to pass along bugs and issues with Amelia to Management and R&D.

Rock Star (Preferred) Qualifications:

• PowerShell knowledge is a plus

Additional Information

• Medical Insurance, Dental Insurance and Vision Care
• Short Term and Long Term Disability Insurance
• Paid time off