Cognigy AI Engineer — Conversational Automation

Koud; Minneapolis (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

Koud is seeking a Conversational AI Engineer based in Minneapolis, Minnesota, to develop and configure AI solutions across digital and voice channels. The successful candidate will work with the Cognigy platform and integrate with NICE, requiring a hands-on approach to build effective conversational flows.

Responsibilities include collaborating with various teams to create AI use cases and improve existing solutions. Key qualifications include experience with Cognigy and understanding of NICE, along with familiarity with authentication mechanisms.

Qualifications

• Experience in building intelligent conversational flows.
• Ability to integrate AI use cases with various platforms.
• Familiarity with authentication processes.

Responsibilities

• Develop and configure conversational flows in the Cognigy platform.
• Create AI use cases for web, chat, and voice channels.
• Integrate solutions with internal systems, APIs, and existing platforms.
• Perform testing and improvements on conversational flows.

Skills

Hands-on experience with Cognigy

Knowledge of NICE solutions

Experience developing AI use cases for web, chat, or voice

Knowledge of API integrations, webhooks, or enterprise systems

Experience in designing and implementing conversational flows

Technical English for reading documentation

Job description

Koud is seeking a Conversational AI Engineer based in Minneapolis, Minnesota, to develop and configure AI solutions across digital and voice channels. The successful candidate will work with the Cognigy platform and integrate with NICE, requiring a hands-on approach to build effective conversational flows.

Responsibilities include collaborating with various teams to create AI use cases and improve existing solutions. Key qualifications include experience with Cognigy and understanding of NICE, along with familiarity with authentication mechanisms.