Coffeehouse Shift Lead - Craft, Team & Growth

Starbucks Corp.; Bethesda (MD); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Tuition coverage

Job summary

Starbucks Corp. is seeking a Shift Supervisor to lead a busy store and create a welcoming environment for customers and partners alike. You will oversee daily operations, coach teammates, and ensure beverages and food meet quality standards while maintaining store policies.

The role emphasizes service excellence, teamwork, and safety across all shifts. Candidates should bring at least six months of customer-facing experience, strong communication, and the ability to manage tasks and people in a

Qualifications

• Six (6) months of experience in a customer-facing role.
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers.
• Delegate tasks to other employees and coordinate tasks of two or more employees.
• Direct the work of others and learn quickly in a fast-paced retail setting.
• Maintain quality beverages, foods, and customer service while adhering to store policies and safety standards.

Responsibilities

• Lead store operations with craft and heart to create a welcoming space for the community.
• Prepare and quality-check beverages and food per standard recipes; adapt as needed for customers.
• Coach and delegate tasks to team members to ensure smooth shifts.
• Uphold cash handling, safety, and security policies while serving customers.
• Provide exceptional customer service and build relationships with guests and partners.

Skills

Attendance & punctuality

Flexible hours

Customer service

Cash handling

Food/beverage prep

Delegation

Team leadership

Communication

Retail experience

Interpersonal skills

Store safety & security

Learning quickly

Relationship building

Job description

Starbucks Corp. is seeking a Shift Supervisor to lead a busy store and create a welcoming environment for customers and partners alike. You will oversee daily operations, coach teammates, and ensure beverages and food meet quality standards while maintaining store policies.

The role emphasizes service excellence, teamwork, and safety across all shifts. Candidates should bring at least six months of customer-facing experience, strong communication, and the ability to manage tasks and people in a