Coffeehouse Shift Lead - Craft & Customer Experience

Starbucks Corp.; Romeoville (IL); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Tuition coverage

Paid time off

Job summary

Starbucks Coffee Company seeks a shift supervisor to lead daily operations, ensuring quality beverages and a welcoming environment for customers. The role focuses on coaching staff, maintaining standards, and upholding safety while supporting a sunny, community-focused store culture.

Ideal candidates bring prior customer-facing experience, strong teamwork, and the ability to manage tasks and schedules across shifts, with flexible hours including early mornings and holidays.

Qualifications

• Six (6) months of experience in a customer-facing role.
• Ability to direct the work of others and delegate tasks.
• Strong communication and interpersonal skills.

Responsibilities

• Lead with craft and heart to create a welcoming space.
• Coach team in beverage/food preparation to standard recipes.
• Oversee cash handling, safety, and store operations.
• Direct and coordinate tasks for two or more employees.

Skills

Customer service

Team leadership

Communication

Cash handling

Food & beverage prep

Safety compliance

Scheduling

Tools

POS system

Job description

Starbucks Coffee Company seeks a shift supervisor to lead daily operations, ensuring quality beverages and a welcoming environment for customers. The role focuses on coaching staff, maintaining standards, and upholding safety while supporting a sunny, community-focused store culture.

Ideal candidates bring prior customer-facing experience, strong teamwork, and the ability to manage tasks and schedules across shifts, with flexible hours including early mornings and holidays.