Coffeehouse Shift Lead: Craft, Coach & Connect

Starbucks Corp.; Campbell (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Tuition assistance

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead a high-performing team in a welcoming community space. You will role-model craft and heart, ensuring quality beverages, food, and attentive service while maintaining store standards.

You will coach and delegate tasks, manage daily operations, and build strong customer relationships. This position emphasizes flexible availability, teamwork, and a commitment to service excellence across shifts.

Qualifications

• Attendance and punctuality in a fast-paced retail setting.
• Flexible availability including mornings, evenings, weekends, nights, and holidays.
• Adherence to store policies; cash handling and safety standards.
• Six months of customer-facing experience.
• Six months of delegating tasks to other employees.

Responsibilities

• Lead and coach team to deliver quality beverages and food.
• Direct daily operations to ensure a welcoming, safe store environment.
• Maintain adherence to recipes, portioning and customer service standards.
• Foster teamwork and relationships within the store and with customers.

Skills

Customer service

Leadership

Team coordination

Effective communication

Retail knowledge

Interpersonal skills

Attendance reliability

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead a high-performing team in a welcoming community space. You will role-model craft and heart, ensuring quality beverages, food, and attentive service while maintaining store standards.

You will coach and delegate tasks, manage daily operations, and build strong customer relationships. This position emphasizes flexible availability, teamwork, and a commitment to service excellence across shifts.