Coffee Training Associate & Onboarding Coach

Blank Street; Boston (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary and equity-ben

Health benefits

Paid time off

Commute benefits

Parental leave

Bereavement leave

Free coffee & merch

Team events & Regular outings

Job summary

Blank Street in Boston is seeking a Training Associate to elevate barista and shift lead training. You will onboard and accredit new team members, coach in-store, and collaborate with Operations to build capable teams delivering exceptional coffee and hospitality.

The role is in-person in Boston, reporting to the Training and Product Quality Manager, with opportunities to lead new projects and shape the training program.

Qualifications

• 2+ years barista and training experience.
• Experience training within an established brand is a plus.
• Ability to create thoughtful and detailed training content and programs.

Responsibilities

• Oversee, validate, and track each barista's journey through the new hire training program, and work with ops partners to ensure a positive experience for all.
• Lead in-store training, large group trainings at the lab, and facilitate final bar assessments.
• Provide area training support, conduct shift lead training certifications, and assist with product launches.
• Develop unique, actionable reporting to help field leaders identify and implement improvements.
• Maintain in-depth knowledge of all products and recipes to ensure quality adherence in the market.
• Foster cross-functional relationships to build reporting tools for store performance insights.
• Cultivate a learning culture to keep teams motivated, engaged, and passionate about coffee.

Skills

Barista training

Customer experience

Brand training

Content creation

Cross-functional collaboration

Public speaking

Job description

Blank Street in Boston is seeking a Training Associate to elevate barista and shift lead training. You will onboard and accredit new team members, coach in-store, and collaborate with Operations to build capable teams delivering exceptional coffee and hospitality.

The role is in-person in Boston, reporting to the Training and Product Quality Manager, with opportunities to lead new projects and shape the training program.