Coffee Training Lead | Elevate Store Quality & Growth

Blank Street, Inc.; New York (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

15 days annual leave

Health plan options

Parental leave

Regulars program access (free coffee,

Regular social outings

Free Blank Street swag

Job summary

Blank Street, Inc. is seeking a Training Coordinator to elevate product quality and guest experience across NY, DC, Boston, and other markets. You will coach field teams, oversee training programs, monitor completion, and partner with operations to ensure consistent standards.

The role requires travel to multiple markets and strong communication skills; it is a full-time position offering a competitive salary, health benefits, PTO, and opportunities for equity discussions during interviews.

Qualifications

• Coffee knowledge and expertise.
• Customer and employee experience obsession.
• Experience training within an established brand.
• Ability to create thoughtful training content and action plans.
• Product quality obsession.
• Strong multitasking ability.
• Excellent written and verbal communication.
• Proven cross-functional collaboration across departments.

Responsibilities

• Oversee and track barista training journeys and partner with ops for a positive onboarding experience.
• Lead in-store training, group orientations, and final assessments for new hires.
• Provide region-wide training support including shift lead certifications and new product launches.
• Manage training completion and accreditation velocity across platforms.
• Conduct quarterly product quality assessments and develop actionable reporting for field leaders.
• Foster cross-functional relationships to improve store performance.
• Inspire teams with deep coffee knowledge and passion for the craft.
• Cultivate a learning culture and keep teams motivated to learn.

Skills

Coffee knowledge

Customer experience

Training experience

Training content & plans

Product quality

Multitasking

Excellent communication

Cross-functional collaboration

Job description

Blank Street, Inc. is seeking a Training Coordinator to elevate product quality and guest experience across NY, DC, Boston, and other markets. You will coach field teams, oversee training programs, monitor completion, and partner with operations to ensure consistent standards.

The role requires travel to multiple markets and strong communication skills; it is a full-time position offering a competitive salary, health benefits, PTO, and opportunities for equity discussions during interviews.